Operational Account Manager

Wormald; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company car

Uniform

Mobile phone

Super

Job summary

Wormald is seeking an Operational Account Manager based in Sydney to lead and coordinate service operations for a major client. You will manage a team of technicians, ensure safety and service standards, and drive customer satisfaction.

The role emphasizes strong relationship management, proactive issue resolution, and practical scheduling to support a national fire protection leader.

Qualifications

• Experience in sales/account management, preferably in fire protection/service.
• Proven ability to lead, mentor and support technicians in daily tasks.
• Excellent interpersonal and customer service skills.
• Strong scheduling, planning and prioritisation capabilities.
• Solid understanding of workplace health and safety responsibilities and compliance.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Lead and mentor a team of technicians to ensure high-quality completion of tasks.
• Oversee day-to-day operations, driving productivity and service delivery.
• Ensure safety compliance with WHS policies and KPI requirements.
• Conduct site inspections, audits and field leadership activities to maintain standards.
• Maintain regular communication with client representatives and stakeholders.
• Identify issues and implement improvements to optimize operations.
• Schedule technicians and manage administrative duties as required.

Skills

Sales / Account Management

Team leadership

Customer service

Scheduling & planning

WH&S compliance

Communication

Problem solving

Job description

Wormald is excited to announce an opportunity for a motivated and experienced Operational Account Manager to join our dynamic team based at Homebush West.

• Fantastic salary package on offer
• Great benefits including company car + super + uniform + mobile phone
• Friendly team environment with outstanding career opportunities
• Leading fire protection company, with reputable brand and national footprint

About the Company

At Wormald, we have been at the forefront of fire protection since 1889. As a leading provider of fire protection solutions, we proudly uphold a long-standing reputation for excellence and a well-established brand. Our expertise lies in the design, installation, and servicing of fire protection systems, with a strong focus on service and maintenance across diverse sites. Join us and be part of a trusted industry leader dedicated to protecting life and property.

About the Role

As our Operational Account Manager, you will be responsible for targeted growth, building strategic relationships and, overseeing and coordinating service operations to ensure that fire safety systems are installed, maintained, and serviced to the highest standards. This full-time role is pivotal in managing the team, ensuring compliance with safety regulations, and delivering exceptional customer service to one of our major clients based in Sydney. Ideally, this role is designed for an individual with fire industry experience, with a related trades background.

Key Responsibilities

• Lead and mentor a team of technicians, providing guidance and resolving challenges to ensure efficient and high-quality completion of all tasks.
• Oversee the day-to-day operations of the team, driving productivity and excellence in the maintenance and servicing of fire protection systems, including training/induction, conducting toolbox meeting, chasing debtors and attending account management meetings.
• Workplace, health and safety responsibilities, ensuring full compliance with company/branch policies and KPI's.
• Ensure that all work aligns with contractual requirements and industry standards. Conduct thorough site inspections, field leadership activities and audits to maintain top-quality performance.
• Maintain effective communication with client representatives and stakeholders, providing regular updates and ensuring high levels of customer satisfaction.
• Proactively identify and resolve issues, implementing solutions and improvements to enhance overall operations.
• Scheduling of technicians and administration duties as required.

What We Are Looking For

• Previous experience in sales/account management, preferably within the fire protection/service industry.
• Demonstrated ability to lead, mentor, and support technicians effectively, guiding them in their daily tasks.
• Exceptional interpersonal and customer service skills.
• Proven capability to efficiently schedule and plan tasks while managing competing priorities.
• Strong understanding of Workplace, Health and Safety responsibilities and compliance.
• Exceptional written and verbal communication skills.
• Excellent problem-solving and critical thinking skills to address and resolve issues effectively.

What is on Offer for You

• Competitive salary package.
• Great benefits including company car, mobile phone, uniform and super.
• A supportive and dynamic team environment with opportunities for career growth and development with a fire industry leader.

We are looking for a person who has experience with complex Sales or Account Management with outstanding influencing, customer service and relationship building skills. If this sounds like you, we would be keen to hear from you.

Wormald recognises that a diverse workforce is essential to our ongoing business success and encourage applications from females, ndigenous & Torres Strait Islander descent and people from diverse backgrounds.

Only successful candidates will be contacted.