Office Administrator / Coordinator

Fire and Wire; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

On-site parking

Office-based role

Career growth opportunities

Job summary

Fire and Wire is looking for an energetic administrator to join our Melbourne team. This full-time, office-based position supports service, administration and management to keep daily operations running smoothly.

You will handle calls and emails, coordinate schedules and quotes, and assist multiple departments in a fast-paced environment. A proactive, organized approach with strong communication is essential.

Qualifications

• Excellent verbal and written communication.
• Able to multitask and manage priorities.
• Experience in office administration and customer service.

Responsibilities

• Answer and direct telephone calls professionally.
• Provide efficient customer support and respond to enquiries.
• Monitor and manage incoming emails and forward to appropriate teams.
• Create and close tasks related to quotes and general administration.
• Coordinate with subcontractors and maintain positive working relationships.
• Manage and coordinate technician schedules.
• Perform general office administration tasks.
• Support other departments to ensure smooth daily operations.

Skills

Customer service

Communication

Multitasking

Organisational skills

MS 365

Tools

Microsoft 365

Job description

We’re a fast-growing, Australian owned fire protection business with more than 20 years in the industry.

We’re a down-to-earth team that works hard, backs each other and takes pride in doing a great job. We’re growing quickly, which means there are plenty of opportunities to learn, take on new challenges and build a career with us.

We’re big on teamwork, positive attitudes and getting things done. If you’re energetic, organised, enjoy a fast paced environment and want to be part of a team where your contribution genuinely matters - you’ll fit right in.

The Opportunity

We are looking for an enthusiastic, energetic and positive person to join our team in a full-time, office-based role.

This is a great opportunity for someone who enjoys being busy, working as part of a team and taking ownership of their work. Our office is fast-paced and constantly moving, so you will need to be a quick thinker, organised and able to confidently manage competing priorities.

You will be an important part of our day-to-day operations, working closely with our service, administration and management teams to keep things running smoothly.

Key responsibilities include:

• Answer and direct telephone calls professionally
• Provide efficient customer support and respond to or direct enquiries
• Monitor and manage incoming emails, forwarding them to the appropriate department or team member
• Create and close tasks relating to quotes and general administration
• Coordinate with subcontractors and maintain positive working relationships
• Manage and coordinate technician schedules
• Perform general office administration tasks
• Support other departments as required to help ensure smooth daily operations

The Ideal Candidate

• Is enthusiastic, energetic and brings a positive attitude to work
• Enjoys working in a busy, fast-paced environment
• Is a quick thinker who can problem-solve and make sound decisions
• Has excellent verbal and written communication and organisational skills
• Can multitask and confidently manage changing priorities
• Is confident using computers, including Microsoft 365, and learning new systems
• Takes pride in their work and is willing to go the extra mile
• Works well both independently and as part of a supportive, energetic team
• Previous experience in fire protection or a related industry will be highly regarded but is not essential

Why Join Us?

• We are a growing business with plenty of opportunity for the right person to develop and progress.
• Genuine career growth and development opportunities
• Incentives for achieving positive outcomes
• Friendly, energetic and supportive team environment
• Full-time, office-based position with on-site parking
• The opportunity to join an established and growing fire industry business

Please note: Only shortlisted candidates will be contacted.