Administrative Support Officer

National Parks & Wildlife Service; Wollongong City Council; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Accrued days off

Fitness Passport

Learning and development opportunities

Job summary

National Parks & Wildlife Service (NPWS) is seeking an Administrative Support Officer (Clerk Grade 3-4) in Wollongong. This temporary full-time role (35 hours per week) runs until 30 April 2027, with possible extension. Salary ranges from $87,199 to $95,482 plus employer superannuation.

The role provides admin and customer service support across records management, diary management, financial admin, meetings, HR admin, reporting, and procurement. Incidents management support may be involved.

Qualifications

• Strong administrative experience, including the use of Microsoft Office and records management systems.
• Excellent customer service skills with professional enquiry handling for internal and external stakeholders.
• Strong organisational skills and ability to manage competing priorities with attention to detail.
• Experience coordinating meetings, preparing documentation, and maintaining records and databases.
• Knowledge of financial and procurement processes, including purchasing, receipting and payment procedures.
• Ability to work collaboratively, maintain confidentiality and adapt to changing priorities.

Responsibilities

• Provide administrative and customer service support for efficient delivery of operations.
• Manage diaries, records, procurement-related activities and documentation.
• Support financial administration, reporting, HR administration and database maintenance.
• Coordinate meetings, handle correspondence and respond to customer enquiries.
• Assist with incident management activities such as fires and search and rescue operations if required.

Skills

Microsoft Office

Records management

Customer service

Organisational skills

Meetings coordination

Documentation

Database maintenance

Financial processes

Procurement processes

Confidentiality

Team collaboration

Tools

Word processing software

Spreadsheets

Records management systems

Job description

• Administrative Support Officer (Clerk Grade 3-4)
• Temporary full-time opportunity (35 hours per week) available until 30 April 2027, with the potential for extension or ongoing appointment.
• Role is based in Wollongong.
• Salary relative to experience, and ranges from $87,199 to $95,482 + employer's contribution to superannuation.

Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage.

About the role National Parks and Wildlife Service has a unique opportunity for an Administrative Support Officer to work as part of the team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage. The role provides administrative and customer service support to assist the efficient delivery of business operations within the National Parks & Wildlife Service (NPWS). Key responsibilities include records management, diary management, financial administration, meeting coordination, correspondence, HR administration, reporting support, customer enquiries, database maintenance, and procurement-related activities. The role may also support incident management activities such as fires and search and rescue operations.

About You

• Strong administrative experience, including the use of Microsoft Office and records management systems.
• Excellent customer service skills, with the ability to respond professionally and efficiently to enquiries from both internal and external stakeholders.
• Strong organisational skills and the ability to manage competing priorities while maintaining attention to detail.
• Experience coordinating meetings, preparing documentation, and maintaining accurate records and databases.
• Knowledge of financial and procurement processes, including purchasing, receipting and payment procedures.
• The ability to work collaboratively, exercise sound judgement, maintain confidentiality, and adapt to changing priorities.
• A proactive and reliable approach, with a commitment to delivering quality outcomes and supporting team objectives

Key knowledge and experience

• Experience in administration including experience in the use of computer based systems such as word processing, spreadsheet and records management systems.
• Knowledge of financial and human resource management procedures, policies and practices, and contract administration .

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy. DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What we can offer you

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Applications close: Monday, 2 November 2026 at 11:55pm

Should you require further information about the role please contact Hiring Manager, Andrew Wall, Manger Area via [e-mail] or on 0400 459 102.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• Information and adjustments for individual needs for the recruitment process and the workplace.
• Information and support for veterans transitioning into government careers.

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