Visitor Services Assistant

NSW Department of Climate Change, Energy, the Environment and Water; Glenbrook; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Accrued days off in addition to Annual

Fitness Passport

Learning and development opportunities

Job summary

NSW National Parks and Wildlife Service in the Blue Mountains region seeks a Visitor Service Assistant (Clerk Grade 1-2) for a temporary full-time role in Glenbrook. The position supports park operations and delivers friendly customer service.

You will handle cash, collect entry fees, provide information, and assist with merchandise, stock, and displays, with some after-hours or weekend shifts and possible emergency support.

Qualifications

• Experience handling cash.
• Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
• Capacity and willingness to undertake enforcement duties associated with the park use fee system and the Departments’ / NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities.
• Basic computer skills and the ability to operate a two‑way radio.
• The holder of this role will be required to wear an NPWS uniform.
• This role may also involve regular evening and weekend work. This is a shift‑based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.

Responsibilities

• Support day-to-day operation of the Glenbrook Precinct within Blue Mountains National Park.
• Collect park entry fees and promote facilities, services and activities.
• Assist with merchandise sales, stock management and visitor information displays.
• Educate visitors about conservation and heritage; report maintenance or operational issues.
• Possible park compliance patrols and emergency support as needed.

Skills

Cash handling

Customer service

Communication

Enforcement duties

Uniform compliance

Evening/weekend shifts

Driver's licence

Tools

Two-way radio

Job description

• Visitor Service Assistant (Clerk Grade 1-2)
• Temporary full-time (up to 30 June 2028) opportunity
• Located in Glenbrook
• Salary relative to experience, and ranges from $78,000 to $84,799 + employer's contribution to superannuation
  

Do you want your work to make a difference for NSW?

Working to protect the state’s environment and heritage.

About the role

National Parks and Wildlife Service (NPWS) has a unique opportunity for a Visitor Service Assistant to work as part of the Blue Mountains team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.

As a Visitor Service Assistant, you will support the day-to-day operation of the Glenbrook Precinct within Blue Mountains National Park and play a key role in creating positive experiences for visitors to our parks. You will provide friendly and professional customer service, respond to enquiries, collect park entry fees and promote the facilities, services and activities available across the park. You will also assist with administrative tasks, merchandise sales, stock management and maintaining visitor information displays to ensure visitors have access to accurate and up-to-date information.

This hands‑on role combines customer service, administration and field‑based responsibilities. You will help educate visitors about conservation, Aboriginal and historic heritage, monitor the presentation and cleanliness of visitor facilities, and report maintenance or operational issues to support the effective management of park assets. The role may also involve undertaking park compliance patrols to ensure visitors hold valid park passes and following appropriate enforcement procedures where required. During emergencies, you may provide operational support for activities such as bushfire response and search and rescue operations. This is an excellent opportunity for someone who enjoys working with people, thrives in a dynamic environment and is committed to delivering outstanding visitor experiences while supporting the protection of our natural and cultural heritage.

About You

To succeed in this role, you will bring strong customer service and communication skills, along with the ability to engage confidently and professionally with a diverse range of visitors. You will have experience handling cash and processing transactions accurately, strong organisational skills, and the ability to manage multiple priorities in a busy environment. Comfortable working both independently and as part of a team, you will be confident using basic computer systems and communication equipment such as two‑way radios. You will also demonstrate sound judgement, professionalism and resilience when undertaking compliance and enforcement activities associated with park entry requirements. A current manual driver's licence is essential, as is a willingness to wear an NPWS uniform and work a rotating roster that may include weekends, public holidays and evening shifts. Most importantly, you will have a genuine passion for delivering outstanding visitor experiences while helping protect and promote our unique natural and cultural heritage.

• Experience in cash handling procedures.
• Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
• Capacity and willingness to undertake enforcement duties associated with the park use fee system and the Departments’ / NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities.
• Basic computer skills and the ability to operate a two‑way radio.
• The holder of this role will be required to wear an NPWS uniform.
• This role may also involve regular evening and weekend work. This is a shift‑based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.
  

Note: Parts of these duties are performed outside of normal operating times, and staff are rostered in pairs to perform this function

For more information read the full Role Description: Visitor Services Assistant

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in‑house training.
  

What we do

About NSW National Parks & Wildlife Service

Visit a park

Blue Mountains Branch Overview

Applications close: Sunday 29 November 2026 at 11:55pm

Should you require further information about the role please contact Allyson Moss via [e-mail] or on 0418 398 983.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

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