Administrative Officer - Mail

Queensland Government; Rockhampton Regional; On-site; AUD 44,000 - 51,000; Full time

Benefits offered by this job

Ongoing Professional Development

Flexible Work-Life Balance and Variety

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Rockhampton Hospital, part of the Queensland Government, seeks an administrative professional to manage mail, patient records, and reception duties on site. You will support data entry, filing, and general admin tasks, while working with clinical and support teams to ensure day-to-day services run smoothly.

Applicants should have experience in administration, customer service and computer-based systems, with the ability to handle confidential information, meet deadlines and communicate

Qualifications

• Experience in administration, customer service and computer-based systems will be highly regarded.
• Ability to provide reliable, efficient administrative support with minimal supervision while handling sensitive information appropriately.

Responsibilities

• Collect, sort and distribute incoming and outgoing mail across the Rockhampton Hospital campus.
• Assist with patient records, filing systems, data entry and general administrative tasks.
• Provide professional reception and telephone services to patients, clients and staff.
• Collaborate with clinical, administrative and support teams to keep day-to-day services running smoothly.
• Handle information with confidentiality, use tact and discretion, meet deadlines and follow established procedures.

Skills

Administration

Customer Service

Computer-based Systems

Communication

Tools

Microsoft Office

Job description

About us

Rockhampton Hospital is Central Queensland's major regional referral hospital, delivering specialist and acute care across a broad range of services including Emergency Medicine, Cardiology, Surgery, Paediatrics, Intensive Care, Mental Health and Women's Health. The newly developed Cardiology Department is strengthening specialist cardiac care across the region, while visiting specialists from tertiary hospitals across Queensland add valuable expertise and collaboration. It's a busy, diverse environment where there's plenty to learn, opportunities to build your skills and a strong focus on professional development.

About the role

Collect, sort and distribute incoming and outgoing mail accurately and on time across the Rockhampton Hospital campus.

Assist with patient records, filing systems, data entry and general administrative tasks.

Provide professional reception and telephone services to patients, clients and staff.

Collaborate with clinical, administrative and support teams to keep day-to-day services running smoothly.

Handle information with confidentiality, use tact and discretion, meet deadlines and follow established procedures.

About you

Experience in administration, customer service and computer-based systems will be highly regarded.

Ability to provide reliable, efficient administrative support with minimal supervision while handling sensitive information appropriately.

Confident using Microsoft Office, word processing, spreadsheets, databases and other information systems.

Able to manage deadlines, competing priorities and changing demands while achieving agreed work goals.

Strong communication and interpersonal skills, with the ability to work collaboratively across a multidisciplinary hospital environment.

What we offer

Total monthly remuneration value of up to $7,110 p.m. is comprised of:

An hourly rate between $32.33 - $37.71 p.h.

12.75% employer superannuation contribution

17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport
• Vaccine Preventable Diseases (VPD) requirements: It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Monday, 14 September 2026