Administration Support Officer (Reception Fleet Parking)

Central Queensland Hospital and Health Service; Rockhampton Regional; On-site; AUD 67,000 - 80,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible work-life balance

Salary sacrificing options

Paid parental leave

Employee Assistance Program

Discounted private health insurance

Fitness Passport

Job summary

Central Queensland Hospital and Health Service is seeking an Administration Support Officer (Reception Fleet Parking) at Rockhampton Hospital in Rockhampton, QLD. The role focuses on front counter reception, payments, parking reporting and fleet coordination to support patient care and hospital operations.

You will handle enquiries, manage banking, process invoices, and maintain databases with attention to data quality and accuracy.

Qualifications

• Strong customer service and interpersonal communication with patients, staff and stakeholders.
• Proficiency in Microsoft Word, Excel and hospital information systems.
• Sound cash handling, till balancing and banking reconciliation skills.
• Excellent organisational ability to manage priorities and meet deadlines.

Responsibilities

• Provide front counter, reception and telephone support to patients, visitors and staff while maintaining filing and archiving systems.
• Manage daily banking, receipting, EFTPOS and cash reconciliation, floats and change orders following procedures.
• Process invoices and receipts, maintain financial records, generate and distribute parking reports, and prepare monthly write-off submissions.
• Maintain registers, databases and data quality; coordinate fleet vehicle bookings and liaise with services.

Skills

Customer service

Interpersonal skills

Communication

Cash handling

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Hospital information systems

Job description

Administration Support Officer (Reception Fleet Parking)

Central Queensland Hospital and Health Service – Rockhampton QLD

Rockhampton Hospital is Central Queensland's 305-bed referral hub, bringing together state-of-the-art facilities and specialist services to care for patients from across the region. From Gladstone, Emerald, Yeppoon and Biloela to smaller rural communities, patients rely on Rockhampton Hospital for specialist care and investigations they can't access locally. Its role goes beyond the hospital walls, supporting better access to care for regional Queenslanders when they need it most.

About us

Rockhampton Hospital is Central Queensland's 305-bed referral hub, bringing together state-of-the-art facilities and specialist services to care for patients from across the region. From Gladstone, Emerald, Yeppoon and Biloela to smaller rural communities, patients rely on Rockhampton Hospital for specialist care and investigations they can't access locally. Its role goes beyond the hospital walls, supporting better access to care for regional Queenslanders when they need it most.

About the role

• Provide front counter, reception and telephone support, responding to enquiries from patients, visitors and staff while maintaining filing and archiving systems.
• Manage daily banking, receipting, EFTPOS and cash reconciliation, floats and change orders in line with financial procedures.
• Process invoices and receipts, maintain accurate financial records, generate and distribute parking reports, and prepare monthly write-off submissions.
• Maintain registers, databases and data quality while coordinating fleet vehicle bookings and allocations and liaising with relevant services.

About you

• Strong customer service, interpersonal and communication skills, with the ability to build effective relationships with patients, staff and stakeholders.
• Proficiency in Microsoft Word, Excel and relevant hospital information systems.
• Sound financial skills, including cash handling, till balancing and banking reconciliations.
• Excellent organisational skills, with the ability to manage competing priorities and meet deadlines.
• A proactive, solutions-focused approach to problem-solving, workload prioritisation and working independently with minimal supervision.

What we offer

Total monthly remuneration value of up to $6,580 p.m. is comprised of:

• An hourly rate between $41.44 - $46.05 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Tuesday, 3 November 2026

#Rockhampton #CQHHS