Administrative Assistant

Ecomed; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Ecomed Trading is seeking an organised, proactive Office Administrator to join our Sydney team. You will be the first point of contact, handle quotes, orders, invoices and CRM tickets while supporting Product Specialists and Managers.

This full-time, office-based role offers the chance to develop skills across business functions within a stable medical supplies company serving Australia and New Zealand.

Qualifications

• Previous experience in an administration, reception or customer service role.
• Confident, friendly communicator, both on the phone and in person.
• Highly organised with strong attention to detail and the ability to juggle competing priorities.
• Comfortable with computers and quick to pick up new systems.
• Experience with a CRM or an order/ERP system is a bonus.
• A proactive, can-do attitude and a genuine willingness to help wherever needed.
• Reliable and professional, with a strong sense of ownership over your work.

Responsibilities

• Answer and direct incoming calls with a warm, professional manner.
• Welcome visitors to the office and make them feel at home.
• Process quotes and purchase orders for hospital, cash sale and end-user customers across Australia and New Zealand.
• Send out invoices at the end of each business day.
• Mail quotes with accompanying brochures daily.
• Manage cash sale backorder reports and send weekly Ecomed NZ and Clements backorder reports to Product Specialists.
• Respond to ETA enquiries and route customer questions to the right team member.
• Answer, action and close tickets in the CRM.
• Complete accurate data collection and entry.
• Maintain and organise the company filing system.

Skills

Customer service

Administration

Communication

Attention to detail

Organisational skills

Tools

CRM

ERP system

Job description

Reporting to the Office Manager, you'll be at the centre of day-to-day operations. Working closely with Product Specialists and Managers, you'll be the first point of contact, keep orders and customers moving, stay on top of support tickets, and provide support to the wider team.

Key responsibilities

• Answer and direct incoming calls with a warm, professional manner
• Welcome visitors to the office and make them feel at home
• Process quotes and purchase orders for hospital, cash sale and end-user customers across Australia and New Zealand
• Send out invoices at the end of each business day
• Mail quotes with accompanying brochures daily
• Manage cash sale backorder reports and send weekly Ecomed NZ and Clements backorder reports to Product Specialists
• Respond to ETA enquiries and route customer questions to the right team member
• Answer, action and close tickets in the CRM
• Complete accurate data collection and entry
• Maintain and organise the company filing system

About you

• Previous experience in an administration, reception or customer service role
• Confident, friendly communicator, both on the phone and in person
• Highly organised with strong attention to detail and the ability to juggle competing priorities
• Comfortable with computers and quick to pick up new systems
• Experience with a CRM or an order/ERP system is a bonus
• A proactive, can-do attitude and a genuine willingness to help wherever needed
• Reliable and professional, with a strong sense of ownership over your work

About us

• Ecomed Trading is a medical supplies business. We work with hospital and healthcare customers across Australia and New Zealand.
• A full-time, office-based role with a supportive, close-knit team
• Genuine variety and the chance to develop skills across multiple business functions
• Direct exposure to hospital and healthcare customers across Australia and New Zealand
• A stable business where your contribution is noticed and valued