Administrative Support Representative

Integrated Sciences; Willoughby City Council; On-site; AUD 50,000 - 70,000; Full time

Job summary

Integrated Sciences is seeking a Customer Service & Administration professional to join our Customer Service & Operations team in New South Wales. You will support customers, our Sales team and the wider business, handling enquiries, data maintenance and accounts receivable tasks.

The role requires at least 2 years in admin or customer service, strong attention to detail, and comfort with CRM/ERP systems. Experience with Salesforce or Greentree is a bonus; Australian working rights are assumed.

Qualifications

• Minimum 2 years in administration, customer service, sales support or a similar role.
• Strong attention to detail and accuracy in data handling.
• Ability to manage multiple priorities and stay organised.
• Experience with CRM, ERP or accounting systems; Salesforce or Greentree a plus.

Responsibilities

• Prepare and process customer quotations in collaboration with Sales and Technical teams.
• Respond to customer enquiries by phone and email and coordinate with internal teams.
• Support order and product-related administration as required.
• Assist with accounts receivable administration, including invoice queries and follow-up on outstanding accounts.
• Maintain accurate customer/product/pricing data in business systems.
• Provide day-to-day administrative support to the Customer Service & Operations team.
• Work with Sales, Purchasing, Warehouse, Finance and Service to resolve issues.
• Maintain records and support the quality system, reporting non-conformances when needed.
• Suggest improvements to processes and contribute to continuous improvement.

Skills

Customer service

Administration

Sales support

CRM

ERP

Salesforce

Greentree

Tools

Salesforce

Greentree

CRM/ERP systems

Job description

We are looking to fulfill a Customer Service & Administration role within our Customer Service & Operations team.

This is a varied, hands-on role supporting customers, our Sales team and the wider business.You will also assist with customer enquiries, accounts receivable administration, data maintenance and general operational support.

This role would suit someone who enjoys being organised, working across different priorities and making sure things get done properly.

Key Responsibilities

Prepare and process customer quotations, working closely with our Sales and Technical teams to provide accurate and timely responses.

Respond to customer enquiries by phone and email and coordinate requests with the appropriate internal teams.

Support order and product-related administration as required.

Assist with accounts receivable administration, including invoice queries, outstanding accounts and internal follow-up.

Maintain accurate customer, product, pricing and other information across our business systems.

Provide day-to-day administrative support to the Customer Service & Operations team.

Work closely with Sales, Purchasing, Warehouse, Finance and Service to resolve customer and operational issues.

Maintain organised records and support our quality system, including identifying and reporting non-conformances where required.

Look for practical ways to improve processes and contribute to our culture of continuous improvement.

About You

We’d like to hear from you if you:

Have at least 2 years' experience in administration, customer service, sales support or a similar role.

Have strong attention to detail and take pride in getting information right.

Can manage several priorities while remaining organised and dependable.

Have experience using CRM, ERP or accounting systems. Experience with Salesforce or Greentree would be an advantage, but is not essential.

Enjoy problem solving and working collaboratively across different teams.

Are comfortable taking ownership of tasks and following them through to completion.

Have full Australian working rights.

Experience within scientific, medical, healthcare or technical industries would be helpful but is not essential. We are more interested in finding someone with the right attitude, attention to detail and willingness to learn.