Administration Officer

Exclusive Talent; Blacktown; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

Superannuation

Office-based role

Job summary

Exclusive Talent is recruiting for a Customer Service Administrator in Seven Hills, Australia. This full-time, office-based role offers $68,000–$70,000 plus super, supporting the medical devices sector across Australia and New Zealand.

You’ll manage customer calls, quotes, orders, and CRM updates while coordinating with sales and product teams. The role emphasizes organisation, communication, and a proactive approach in a healthcare environment.

Qualifications

• Experience in customer service or administration roles.
• Strong written and verbal communication skills.
• Attention to detail and accuracy.
• Comfort with phone and email customer interactions.
• Organised with good time-management.
• Experience with CRM, ERP or order-processing systems is advantageous.

Responsibilities

• Handle incoming customer calls and enquiries.
• Prepare and process customer quotes and orders.
• Coordinate purchase orders and invoicing.
• Provide customers with order and delivery updates.
• Maintain customer and order information in the CRM.
• Support Sales/Product teams with day-to-day administration.

Skills

Customer service

Administration

CRM systems

Communication

Tools

ERP systems

Job description

Customer Service Administrator | Medical Devices

Seven Hills | $68K–$70K + Super | Full-Time, Office-Based

Are you someone who enjoys being the person who keeps everything organised, customers updated and the team running smoothly?

We’re partnering with an established organisation within the medical and healthcare supplies sector to recruit a Customer Service & Sales Support Coordinator for their Seven Hills office.

This is a hands-on, varied role where you’ll work closely with the sales and product teams while supporting hospital and healthcare customers across Australia and New Zealand.

What You’ll Be Doing

• Managing incoming customer calls and enquiries

• Preparing and processing customer quotes and orders

• Coordinating purchase orders and invoicing

• Providing customers with order and delivery updates

• Managing enquiries and requests through the CRM system

• Following up backorders and keeping internal teams informed

• Maintaining accurate customer and order information

• Supporting Product Specialists and Managers with day-to- day administration

• Assisting with general office coordination and administration

What We’re Looking For

You may currently be working as a Customer Service Coordinator, Sales Administrator, Sales Support Officer, Office Administrator and looking for your next opportunity.

You’ll ideally bring:

• Previous customer service or administration experience

• Strong written and verbal communication skills

• Excellent attention to detail

• Confidence dealing with customers over the phone and email

• Good organisation and time-management skills

• Experience using CRM, ERP or order-processing systems would be advantageous

• A proactive attitude and willingness to jump in and help the team

Experience within healthcare, medical devices, pharmaceuticals or another B2B environment would be beneficial but is not essential.

What’s On Offer

• $68,000–$70,000 + super

• Permanent full-time position

• Monday to Friday, office-based in Seven Hills

• Stable and established healthcare-related business

• Supportive team environment

• Exposure to customers across Australia and New Zealand

• Opportunity to build experience within the medical industry

If you’re looking for a stable, varied customer service and administration role where you can become an important part of the team, I’d love to hear from you.