Accountant | Medical Devices

Ppd Search; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free on-site parking

Public transport access

Job summary

Ppd Search is seeking a Customer Service Officer to support people living with complex medical needs, their carers and healthcare professionals. The role involves managing outbound and inbound communications and providing accurate non-clinical information about medical devices.

The position includes coordinating a patient support and education program, with some picking and packing tasks in the office. It is a full-time role based on-site, 5 days a week, 8:00AM–4:00PM, with free on-site parking

Qualifications

• Demonstrated experience in a customer engagement/customer service, patient services, or healthcare support role.
• Strong patient advocacy mindset with empathy and resilience.
• Excellent communication skills for sensitive conversations.
• Strong organisational skills and attention to detail.
• Familiarity with ERP, CRM and MS Office systems; compliance knowledge.

Responsibilities

• Provide outbound and inbound communications support.
• Handle complex and sensitive enquiries with accurate information.
• Coordinate and manage patient support and education program; some picking/packing tasks.
• Ensure program delivers meaningful education, support, and engagement while complying with policies.
• Office-based, full-time, five days a week, with on-site parking and access to public transport.

Tools

ERP systems

CRM systems

Microsoft Office

Job description

• An independent, Australian owned company specialising in the supply of medical device products to ANZ healthcare markets.
• Established in the 1990’s, this organisation promotes and sells the best products and brands globally in this niche therapy area and their innovative products are promoted based on clinical evidence.
• Their recent rapid growth has been achieved by valuing their customers and employees, who have contributed to the company’s ongoing success.

THE COMPANY YOU WOULD BE JOINING

• An independent, Australian owned company specialising in the supply of medical device products to ANZ healthcare markets.
• Established in the 1990’s, this organisation promotes and sells the best products and brands globally in this niche therapy area and their innovative products are promoted based on clinical evidence.
• Their recent rapid growth has been achieved by valuing their customers and employees, who have contributed to the company’s ongoing success.

WHAT’S IN IT FOR YOU

• Looking for a collaborative, family friendly culture and company who values their people?
• Step up to an amazing role working for a great company who will mentor and guide your career in the right direction.
• Career opportunities exist here.

WHAT YOU WILL LEAD AND GROW

• This Customer Service Officer position plays a critical role in supporting people living with complex medical needs, along with their carers and healthcare professionals.
• This role is responsible for managing both outbound and inbound communications, handling complex and sensitive enquiries, and providing accurate, non-clinical information regarding medical device products and their appropriate use.
• In addition to addressing complex customer and patient enquiries, the position holds overall responsibility for the coordination, delivery, and ongoing enhancement of a patient support and education program and does include some picking and packing tasks in the office.
• This includes ensuring the program delivers meaningful education, support, and engagement outcomes for patients, while remaining aligned with organisational objectives and compliance requirements.
• This role is a full-time position, based in the office 5 days a week, 8:00AM – 4:00PMwith free on-site parking and access to public transport.

WHAT EXPERIENCE & SKILLS WILL YOU NEED TO GET THE JOB?

• Demonstrated experience in a customer engagement/customer service, patient services, or healthcare support role.
• Strong patient advocacy mindset with high levels of empathy and emotional resilience.
• Excellent communication skills, with the ability to manage sensitive conversations professionally.
• Strong organisational skills and attention to detail.
• Confident working with ERP, CRM, and Microsoft Office systems.
• Solid understanding of healthcare compliance, privacy, and confidentiality requirements.
• Continuous improvement mindset with a collaborative approach to teamwork.