Administration & Customer Care Assistant

Medilogic; Newcastle City Council; On-site; AUD 52,000 - 66,000; Full time

Job summary

Medilogic is seeking a proactive Administration & Customer Care Assistant to support our busy Newcastle office and national sales team. You will be the first point of contact for customers, handling calls and emails while performing a range of administrative and customer service tasks.

This fast-paced role requires organisation, strong communication, and teamwork. Experience with MS Office and basic MYOB or ERP systems is a plus, and a friendly, professional phone manner is essential.

Qualifications

• Previous experience in administration, customer service or an office-based role.
• Confidence using Microsoft Office and phone systems.
• Strong communication skills and a professional phone manner.
• The ability to multitask and stay organised in a fast-moving environment.
• A proactive attitude and willingness to learn.
• A team-first mindset while also taking initiative to get things done.
• Experience with systems such as MYOB or other procurement/ERP platforms is beneficial but not essential.

Responsibilities

• Manage incoming calls, emails and shared inboxes.
• Provide friendly, professional support to customers including hospitals, clinics and healthcare practitioners.
• Assist customers with product enquiries and provide general product information.
• Process quotes, orders and invoices.
• Create and maintain customer accounts in our system.
• Coordinate with our national sales representatives to support customer needs.
• Provide updates to customers regarding orders and delivery timeframes.
• Assist with general administration tasks to keep the office running smoothly.

Skills

Administration

Customer service

MS Office

Phone systems

Communication

Multitasking

Teamwork

MYOB/ERP systems

Tools

MYOB

ERP platforms

Job description

Administration & Customer Care Assistant

Location: Newcastle, NSW
Employment Type: Full-Time | Office Based

About Us

Medilogic is more than a medical distributor — we help enable better care.

For over a decade, we’ve partnered with clinics, hospitals and healthcare professionals across Australia and New Zealand, supplying trusted medical solutions and supporting those on the front line of care.

Alongside distributing leading products, we’ve developed our own clinically informed range, LOGI, created in collaboration with healthcare professionals to improve outcomes and make everyday practice easier.

Today, Medilogic combines the scale of a national distributor with the agility of an innovative healthcare company. We listen closely, act quickly and deliver solutions that perform where it matters most.

The Role

We’re looking for a proactive and organised Administration & Customer Care Assistant to support our busy office operations and national sales team.

This is a fast-paced role where no two days are the same. You’ll be the first point of contact for many of our customers, managing incoming calls and emails while supporting a wide range of administrative and customer service tasks.

You will work closely with our internal team and nationwide sales representatives to ensure customers receive timely updates, accurate information and excellent service.

Key Responsibilities

• Manage incoming calls, emails and shared inboxes
• Provide friendly, professional support to customers including hospitals, clinics and healthcare practitioners
• Assist customers with product enquiries and provide general product information
• Process quotes, orders and invoices
• Create and maintain customer accounts in our system
• Coordinate with our national sales representatives to support customer needs
• Provide updates to customers regarding orders and delivery timeframes
• Assist with general administration tasks to keep the office running smoothly

What We’re Looking For

This role suits someone who enjoys staying organised, managing multiple tasks and being part of a collaborative team.

You will likely bring:

• Previous experience in administration, customer service or an office-based role
• Confidence using Microsoft Office and phone systems
• Strong communication skills and a professional phone manner
• The ability to multitask and stay organised in a fast-moving environment
• A proactive attitude and willingness to learn
• A team-first mindset while also taking initiative to get things done
• Experience with systems such as MYOB or other procurement/ERP platforms is beneficial but not essential.

Why Join Medilogic

We believe that great people build great companies, and we invest in creating an environment where our team can thrive.

• Modern office with beautiful views over Newcastle Harbour
• Daily lunch and coffee provided
• Supportive, high-performing team culture
• Exposure to multiple parts of the business
• Opportunities to grow and progress your career within the company

Please note: This is a full-time, office-based position in Newcastle, NSW.