Reception and Administration Role (Permanent Part-Time)

Benchmark Physiotherapy; Sydney; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Reduced rate for physiotherapy consult

Stable part-time hours

Job summary

Benchmark Physiotherapy is seeking a friendly and organised Medical Receptionist for its Rosebery clinic. This permanent part-time role (approx. 25 hours per week) supports reception, bookings and billing in a busy physiotherapy practice.

You will greet clients, manage calls, handle patient details in Nookal, take EFTPOS/HICAPS payments, and liaise with insurers and Medicare, while assisting clinicians to deliver patient-centered care.

Qualifications

• Previous reception or customer service experience (essential); medical or allied health experience is a bonus.
• Excellent verbal and written communication.
• Ability to stay calm, prioritise and keep patient care front of mind when things get busy.
• A team-player attitude.
• A current National Police Check and Working with Children Check, or willingness to obtain them.

Responsibilities

• Welcoming clients and creating a friendly, professional first impression.
• Answering phones and managing appointment bookings.
• Processing patient details and accounts in Nookal.
• Taking payments via EFTPOS and HICAPS.
• Liaising with health insurers, Medicare and DVA.
• Handling emails, mail and general admin in Word and Excel.
• Supporting our clinicians to build great relationships with patients.

Skills

Customer service

Verbal communication

Written communication

Team player

Organised

Tools

Nookal

Word

Excel

Job description

Reception and Administration Role (Permanent Part-Time)

Medical Receptionist - Physiotherapy Clinic
Permanent Part-Time | 3 days per week | Rosebery NSW

Looking for a front desk role that fits around your life?

For 25 years, our Rosebery clinic has been a trusted name in physiotherapy. We're a large, modern practice with a friendly, close-knit team, and we're looking for a warm, organised receptionist to be the first face our patients see.

About the role
This is a permanent part-time position of approx. 25 hours per week. From time to time, you'll have the chance to pick up extra hours covering colleagues' leave.

What you'll be doing

Welcoming clients and creating a friendly, professional first impression

Answering phones and managing appointment bookings

Processing patient details and accounts in Nookal

Taking payments via EFTPOS and HICAPS

Liaising with health insurers, Medicare and DVA

Handling emails, mail and general admin in Word and Excel

Supporting our clinicians to build great relationships with patients

What you'll bring

Previous reception or customer service experience (essential); medical or allied health experience is a bonus

Excellent verbal and written communication

The ability to stay calm, prioritise and keep patient care front of mind when things get busy

A team-player attitude

A current National Police Check and Working with Children Check, or willingness to obtain them

Industry leading remuneration

Stable, permanent part-time hours with set days

A supportive, experienced team in a well-established clinic

Reduced rate for physiotherapy consults