Administrative Assistant

Work Initiatives; Maitland; On-site; AUD 27,000 - 36,000; Part time

Job summary

Work Initiatives in Maitland is seeking a friendly and organised administration assistant for a part-time role. You will greet patients, manage appointments, answer enquiries and support the clinical team in a busy healthcare setting.

This position offers a welcoming team, varied receptionist duties and opportunities to learn our systems. The ideal candidate is reliable, detail‑oriented and comfortable starting early and finishing evenings.

Qualifications

• Excellent communication and interpersonal skills.
• Organised, reliable and strong attention to detail.
• Enjoys working with people and providing outstanding customer service.
• Able to multitask and work efficiently in a busy clinic environment.
• Confident using computers and learning new software.

Responsibilities

• Greeting patients and providing friendly, professional customer service
• Managing appointments, bookings and cancellations
• Answering phone calls and responding to patient enquiries
• Processing payments and managing patient accounts
• Liaising with physiotherapists and supporting the clinical team
• Maintaining accurate patient records and administrative documentation
• Keeping reception and the clinic environment organised and welcoming
• Assisting with general day-to-day administrative tasks

Skills

Communication skills

Organised

Customer service

Multitasking

Tech savvy

Tools

Microsoft Office

Job description

Part-Time | 25 Hours Per Week | Start Date: Monday 4th January 2027

Ready for a fresh start in the new year? We’re looking for a friendly, organised and enthusiastic administration assistant to join our team!

If you love working with people, enjoy keeping things organised and want to be part of a welcoming, supportive team, this could be the perfect opportunity for you.

About the Role

This is a part-time position offering 25 hours per week, with the following roster:

We’re hoping to organise a few training sessions in November and December 2026 to help you get familiar with our team, systems and daily processes before officially starting on Monday 4th January 2027.

Key responsibilities

• Greeting patients and providing friendly, professional customer service
• Managing appointments, bookings and cancellations
• Answering phone calls and responding to patient enquiries
• Processing payments and managing patient accounts
• Liaising with physiotherapists and supporting the clinical team
• Maintaining accurate patient records and administrative documentation
• Keeping reception and the clinic environment organised and welcoming
• Assisting with general day-to-day administrative tasks

About you

• Excellent communication and interpersonal skills
• Organised, reliable and strong attention to detail
• Enjoys working with people and providing outstanding customer service
• Able to multitask and work efficiently in a busy clinic environment
• Confident using computers and learning new software
• Can work independently while also being a supportive team member
• Comfortable with early morning starts and evening finishes
• Previous experience in reception, administration or a healthcare setting would be an advantage, but a positive attitude and willingness to learn are just as important

What we offer

• A friendly, supportive and welcoming team
• A varied role in a rewarding healthcare environment
• The opportunity to make a positive difference to our patients' experience