Customer Service

seek.com.au; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Job summary

The seek.com.au clinic is seeking a friendly Part-Time Customer Service / Receptionist to join our busy team on a casual basis. Hours: Thursday, Friday 8.45am–5pm and Saturday 8.45am–4pm.

You'll be the first point of contact for clients, handling phone and in-person inquiries, scheduling and coordinating appointments, and supporting payment processing while maintaining a professional and welcoming reception area.

Qualifications

• Excellent communication and customer service skills.
• Friendly, professional and well-presented.
• Confident using computers and booking systems.

Responsibilities

• Answer incoming calls and respond to client enquiries professionally.
• Book, confirm, reschedule and manage appointments.
• Make outbound calls to follow up enquiries, confirm bookings and encourage rebooking where appropriate.
• Welcome clients, manage check-ins and provide a positive reception experience.
• Maintain accurate client records and appointment schedules.
• Manage emails and general administrative tasks.
• Assist with payment processing and other reception duties.
• Liaise with clinical staff to ensure efficient daily operations.
• Maintain client confidentiality and a professional clinic environment.

Skills

Customer service

Communication

Multitasking

Tools

Booking systems

Computer literacy

Office software

Job description

Part-Time Customer Service / Receptionist

We are looking for a friendly, professional, and organised Customer Service / Receptionist to join our busy clinic on a casual/Part Time basis.

Hours: Thursday, Friday (8.45am - 5pm) and Saturday (8.45am - 4pm)

About the Role:

This varied role includes providing exceptional customer service over the phone and in person. You'll be the first point of contact for our clients, helping to ensure the smooth day-to-day operation of our busy clinic.

Key Responsibilities:

• Answer incoming calls and respond to client enquiries professionally.
• Book, confirm, reschedule and manage appointments.
• Make outbound calls to follow up enquiries, confirm bookings and encourage rebooking where appropriate.
• Welcome clients, manage check-ins and provide a positive reception experience.
• Maintain accurate client records and appointment schedules.
• Manage emails and general administrative tasks.
• Assist with payment processing and other reception duties.
• Liaise with clinical staff to ensure efficient daily operations.
• Maintain client confidentiality and a professional clinic environment.

About You:

• Excellent communication and customer service skills
• Friendly, professional, and well-presented

Customer Service / Reception

• Confident using computers and booking systems
• Strong organisational and multitasking abilities
• Able to remain calm and efficient in a busy clinic environment
• Previous reception or customer service experience is preferred but not essential

If you enjoy helping people, have a positive attitude, and thrive in a busy environment, we'd love to hear from you.