Administration Support Officer - Cleaning Services

Holy Cross Services; Brisbane; On-site; AUD 60,000 - 68,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 through

Job summary

Holy Cross Services Ltd is seeking a proactive Cleaning Services Administration Support Officer to assist the Operations Manager and Cleaning Leadership team with day-to-day administration and coordination. The role is permanent and full-time, working Monday to Friday during business hours, and involves handling Help Desk inquiries, job allocations, and onboarding coordination.

You will coordinate stock and procurement, maintain records, assist with recruitment, and act as a key contact for

Qualifications

• Experience in an administration or office support role.
• Strong organisation and time-management skills.
• Clear, professional communication with managers, staff, clients and suppliers.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and ability to learn new systems.
• Experience coordinating work and shift handovers.

Responsibilities

• Receive and manage Help Desk enquiries and allocate work to staff on shift.
• Record allocated jobs and provide clear shift handovers with unassigned jobs and client requests.
• Enter and process audit information and maintain records.
• Coordinate stock, chemicals, stationery and equipment orders including quotes.
• Assist with recruitment and onboarding and support new employee induction.
• Record complaints and coordinate follow-up.

Job description

Administration Support Officer - Cleaning Services

Help keep essential cleaning services running smoothly—and support meaningful employment for people of all abilities.

Holy Cross Services Ltd (HCS) is seeking an organised and proactive Cleaning Services Administration Support Officer to provide day-to-day administrative and coordination support to our Operations Manager - Cleaning Services and Cleaning Leadership team.

This is a permanent, full-time position, working Monday to Friday during business hours.

In this varied, hands-on role, you’ll help manage Help Desk enquiries, allocate jobs, coordinate shift handovers, support stock and procurement administration, and assist with recruitment and onboarding. You’ll be a key point of contact for colleagues, clients and suppliers, helping our cleaning teams deliver a reliable service.

About us

Holy Cross Services Ltd is a Ministry of Mercy Partners and a profit-for-purpose organisation established by the Sisters of Mercy in 1889. In the spirit of Mercy, we provide the dignity of work, focusing on people who are disadvantaged and contributing to a more equitable and compassionate community.

Our values guide our interactions and shape our workplace culture:

• Dignity - recognising and accepting each person.
• Respect - treating people fairly and considerately.
• Integrity - taking responsibility and working honestly and transparently.

As a Public Benevolent Institution (PBI), HCS offers employees access to salary packaging of up to $15,900 through SmartSalary, which may increase your take-home pay.

About the role

You’ll help coordinate the everyday administration that supports our cleaning operations.

Key responsibilities

• Receive and manage Help Desk calls, create and update jobs in Light House, and allocate work to staff on shift.
• Record allocated jobs and provide clear shift handovers, including information about unassigned jobs and client requests.
• Enter and process audit information, return completed audits to the cleaning team, and maintain associated records.
• Coordinate stock, chemical, stationery and equipment orders, including obtaining quotes for approval.
• Assist with recruitment, including initial phone screening and arranging interviews, and support new employee onboarding and induction.
• Record complaints and coordinate or track follow-up and responses.
• Manage Light House phones and the Key Watcher system, including issuing, tracking and reconciling keys and fobs.
• Provide general administrative support to the Operations Manager - Cleaning Services and the Cleaning Leadership team.
• Follow workplace health and safety procedures, report hazards and incidents, and complete relevant training.

About you

You’re an organised and dependable administrator who enjoys keeping things moving in a busy operational environment.

You’ll bring:

• Experience in an administration or office support role, ideally in an operational or service environment.
• Strong organisation and time-management skills, with the ability to manage competing tasks and meet deadlines.
• Clear, professional communication skills when dealing with managers, supervisors, frontline staff, clients and suppliers.
• Confidence using Microsoft Office, particularly Outlook, Excel and Word, and the ability to learn app-based and web-based systems.
• Experience coordinating work, such as allocating jobs or arranging shift handovers.
• Good record-keeping skills and the ability to handle confidential information appropriately.
• The ability to work collaboratively in a multicultural organisation and as part of a broader operations team.