Customer Service Representative - Administration, Scheduling & Office Support

Whats Buggin You; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Work from home potential (down the run

Parking

Job summary

What’s Buggin You, The Termite & Pest Control Specialists, is seeking a motivated Customer Service Representative to join our head office in Park Ridge South. You will be the first point of contact for clients, coordinating and scheduling work, liaising with technicians and handling calls in a fast-paced environment.

Reporting to the Customer Service Manager, this full-time role emphasizes attention to detail, multi-tasking, and excellent communication within a small team. Training provided.

Qualifications

• Experience in delivering customer service in a fast-paced environment.
• Strong scheduling and coordination abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Be the first point of contact for clients and respond to inquiries.
• Schedule and track work for technicians using the CRM Mira.
• Process accounts payable/receivable tasks and invoicing via the CRM.
• Handle high volumes of calls and coordinate with clients and team members.
• Liaise with clients to understand service requirements and expectations.
• Coordinate tradespeople and subcontractors to schedule service work.

Skills

Customer service

Scheduling

Communication

Time management

Organizational skills

Tools

CRM Mira

MS Office

Excel

Job description

Customer Service Representative - Administration, Scheduling & Office Support

What's Buggin You, The Termite & Pest Control Specialists is an established, growing family owned and operated business, servicing Brisbane, and its surrounds treating both residential and commercial clients for their termite and pest control needs. We are very active in the community and customer service is our focus.

About the role

As part of our team, within our head office an opportunity is available for a highly motivated and organised individual to join our dynamic office team of two as the first point of contact for our existing and new clients. Working in a fast paced, high volume environment, you will be responsible for coordinating and scheduling work requests, liaising with our technicians, Clients and answering incoming calls for our office, Able to work with a high attention to detail. You will be reporting to the Customer Service Manager (CSM). Full time

Responsibilities and duties include;

• Delivering customer service excellenceis a must
• Schedule and track work for multiple Pest Technicians through the Customer Relationship Management (CRM) System - Mira
• Via our CRM, Complete any assigned accounts receivable & payable tasks & invoicing.
• Answering a high volume of calls from clients and team members– first point of contact
• Liaising with clients to understand service requirements.
• Contacting and coordinating multiple tradesmen and sub-contractors to schedule a high volume of service work.
• Keeping clients up to date with work progress
• Liaising with management regarding jobs and being proactive in providing solutions and resolutions where possible
• General administration as required.

Benefits and perks

This is an opportunity to work in a customer and employee focused business. We offer great flexibility for the right team member, possibility to work from home down the track. Our business is based in Park Ridge South, with free secured off street parking provided, ongoing training both in your role and a technician's role that will assist you in delivering excellent standards and meet your kpi's. Several team building events are held though out the year.

Skills and experience

• Highly developed communication and Interpersonal skills.
• A high degree of initiative, takes ownership of issues and demonstrates a "can do" attitude.
• Strong attention to detail and time management skills is a must
• Ability to stay calm under pressure and multi-task.
• Methodical and thorough approach to work.
• Experience using a variety of computer software packages including MS Office and excel.
• Proven organizational skills and a demonstrated ability to balance several tasks with ease while having a focus on quality and detail.
• Team player that can also work autonomously.
• Experience in a similar role would be an advantage regardless of industry.
• Geographical knowledge of Brisbane and greater Brisbane areaand knowledge of the traffic patterns in order to schedule commitments for customer needs and technician schedule's.
• The successful candidate must be able to pass a pre-employment drug and alcohol and criminal checks.