Administration Safeguarding Officer (APS4) | Western Sydney

Select Aust Sydney; Parramatta; On-site; AUD 50,000 - 71,000; Full time

Job summary

Randstad is recruiting for an Administration Safeguarding Officer (APS4) in Parramatta, Western Sydney. This temporary full-time role supports the Safeguarding Advisory Team in protecting NDIS participant well-being and service integrity.

Responsibilities include triaging requests, managing intake workflows, coordinating with stakeholders, and delivering timely, accurate advice. Strong communication and document handling are essential in a regulated government setting.

Qualifications

• Experience delivering administrative support in complex, regulated environments.
• Ability to interpret legislation, policy, and procedures to routine matters.
• Strong ability to triage requests and manage intake workflows.
• Excellent written and verbal communication; handling confidential information.

Responsibilities

• Triage and coordinate requests for safeguarding advice across the team; ensure accurate assessment and timely allocation.
• Monitor advice requests; maintain logs; update records; support pipeline reporting.
• Engage internal stakeholders; coordinate meetings; provide clear procedural guidance.
• Conduct research and analysis; gather information; review records to support evidence-based recommendations.
• Drive continuous improvement by identifying bottlenecks and supporting implementation of improvements.

Skills

Attention to detail

Time management

Communication skills

Stakeholder engagement

Tools

Microsoft Office

Job description

Administration Safeguarding Officer (APS4) | Western Sydney

Job Type: Temporary position | Full time position

Job Description

Administration Safeguarding Officer (APS4) | Federal Government Agency Location: Parramatta, Western Sydney Hourly Rate: $43.82/hr + superannuation

Work Type: Full-Time | Monday to Friday | 08:30AM-5PM Contract Length: 12-month initial assignment Openings: 2 positions available

About the Role Are you an organised, detail-oriented professional passionate about making a tangible difference in the lives of Australians with disability? The Safeguarding Advisory Team is seeking a motivated APS4 Administration Officer to play a key role in protecting NDIS participant well-being and upholding service integrity.

In this role, you will deliver vital operational and administrative support, manage intake workflows, triage complex queries, and assist in providing timely, accurate advice. You will be at the heart of the mission: balancing participant safeguarding with long-term sustainability.

Key Responsibilities

As an APS4 Administration Officer, you will: Triage & Coordinate: Review, register, and triage requests for safeguarding advice, ensuring accurate assessment, prioritisation, and timely allocation across the team. Manage

End-to-End Workflows: Monitor advice requests, maintain logs, update records, and support pipeline reporting to meet business service standards. Engage Stakeholders: Serve as a central point of contact for internal stakeholders, coordinating meetings, managing correspondence, and providing clear procedural guidance. Conduct Research & Analysis: Gather information, review records, and analyse data to assist team members in making well-reasoned, evidence-based recommendations.

Drive Continuous Improvement: Identify operational bottlenecks, suggest procedural enhancements, and support projects that strengthen participant safeguarding frameworks.

Key Requirements

Sound Judgement & Discretion: Ability to interpret and apply legislation, policy, and procedures to routine and moderately complex matters, knowing when to escape sensitive issues.

Strong Workflow & Time Management: Demonstrated capability to prioritise competing demands, keep tasks on track, and support wider team outcomes in a fast-paced environment.

Clear Communication: Excellent written and verbal communication skills, with the ability to convey procedural information clearly and handle sensitive participant details confidentially. Collaboration & Resilience: A collaborative team player who builds positive working relationships, adapts quickly to shifting priorities, and maintains professionalism under pressure.

Technical Proficiency: Confidence utilising Microsoft Office Suite and specialised business systems and databases.

Applications Close: Wednesday, 11 November 2026.

Note: Candidates submitting after the deadline may still be considered for upcoming and related federal government roles.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.