Administration Officer

Chandler Macleod; Geelong; On-site; AUD 50,000 - 71,000; Full time

Benefits offered by this job

12% super

Job summary

Chandler Macleod is seeking an APS4 Administration Officer (Safeguarding Support) to join the NDIA in Geelong VIC. You will provide high-quality administrative support for participant safeguarding functions, triaging requests, coordinating workflows and supporting stakeholders to ensure compliant, participant‑centred service delivery.

This role requires structured government or health/community services experience, strong communication, and proficiency with Microsoft Office.

Qualifications

• Proven admin/operations experience in a structured environment (government, regulation, health/community services, or similar).
• Ability to assess, prioritise and allocate work in line with risk and business frameworks.
• Strong capability in monitoring work queues and shared inboxes, tracking items and maintaining records.
• Confident coordination skills (booking meetings, managing correspondence, supporting workflow planning).
• Strong written and verbal communication with the ability to tailor messaging to stakeholders.
• Sound judgement, professionalism and resilience when managing competing priorities.
• Proficiency with Microsoft Office 365 (Word, Outlook, Excel, Teams).
• Experience handling sensitive information with appropriate confidentiality and information security practices.

Responsibilities

• Triaging requests and coordinating workflows.
• Supporting stakeholders and ensuring timely action.
• Maintaining accurate records and monitoring work queues.
• Contributing to continuous improvement of safeguarding processes.

Skills

Admin/Operations experience

Prioritise & allocate work

Monitor queues & inboxes

Coordination skills

Written & verbal communication

Judgement & resilience

Confidentiality & information security

Tools

Microsoft Office 365

Job description

Job Title APS4 Administration Officer (Safeguarding Support)

Locations available: Robina, QLD/ Geelong VIC / Wollongong NSW / Parramatta NSW

Overview

Join the NDIA in a meaningful APS4 Administration role supporting participant safeguarding functions and helping deliver positive outcomes across the NDIS. In this position, you’ll provide high-quality operational and administrative support within established legislation, policy and procedures—triaging requests, coordinating workflows, supporting stakeholders, and contributing to continuous improvement to help ensure consistent, participant-centred service delivery.

Required Skills

• Proven admin/operations experience in a structured environment (government, regulation, health/community services, or similar)
• Ability to assess, prioritise and allocate work in line with risk and business frameworks
• Strong capability in monitoring work queues and shared inboxes, tracking items and maintaining accurate records
• Confident coordination skills (booking meetings, managing correspondence, supporting workflow planning)
• Strong written and verbal communication with the ability to tailor messaging to stakeholders
• Sound judgement, professionalism and resilience when managing competing priorities
• Proficiency with Microsoft Office / Microsoft 365 (Word, Outlook, Excel, Teams)
• Experience handling sensitive information with appropriate confidentiality and information security practices

Nice to Have Skills

• Experience supporting operational reporting
• Knowledge of NDIS/NDIA, safeguarding principles, and/or risk management practices

Preferred Education and Experience

• Relevant experience in administration, operations support, or customer/participant service environments
• Experience working within policy, process and compliance-driven frameworks is highly regarded

Other Requirements

• Australian Citizenship (required)
• Willingness to complete a Federal Police Check
• Temporary full-time assignment (40 hours per week)
• Proposed start: Monday 11 January 2027
• Rate: $43.82/hr + 12% super
• Applications close: Wednesday 11 November 2026

If you’re ready to contribute to safeguarding outcomes and bring your admin expertise to a purpose-driven team,

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion

Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.