Administration Safeguarding Officer (APS4) | Western Sydney

Randstad; Sydney; On-site; AUD 50,000 - 71,000; Full time

Job summary

Federal Government Agency in Parramatta, Western Sydney, is seeking an organised Administration Safeguarding Officer (APS4) to support safeguarding for NDIS participants. The role delivers operational and administrative tasks, manages intake workflows, triages complex queries, and provides timely, accurate advice while balancing participant safeguarding with program sustainability.

The position is full-time, Monday to Friday, 8:30am–5pm, offering an hourly rate of $43.82 plus superannuation.

Qualifications

• Experience in administration and governance processes.
• Ability to interpret legislation, policy and procedures.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of databases and administrative systems.

Responsibilities

• Triage and coordinate safeguarding advice requests.
• Monitor advice requests, maintain logs and records.
• Coordinate meetings and manage stakeholder correspondence.
• Review records and analyse data to support recommendations.
• Identify bottlenecks and support safeguarding framework improvements.

Skills

Administration

Time management

Communication

Collaboration

MS Office

Tools

Microsoft Office

Job description

Administration Safeguarding Officer (APS4) | Federal Government Agency

• Location: Parramatta, Western Sydney
• Hourly Rate: $43.82/hr + superannuation
• Work Type: Full-Time | Monday to Friday | 08:30AM-5PM
• Contract Length: 12-month initial assignment
• Openings: 2 positions available

About the Role

Are you an organised, detail-oriented professional passionate about making a tangible difference in the lives of Australians with disability?

The Safeguarding Advisory Team is seeking a motivated APS4 Administration Officer to play a key role in protecting NDIS participant well-being and upholding service integrity.

In this role, you will deliver vital operational and administrative support, manage intake workflows, triage complex queries, and assist in providing timely, accurate advice. You will be at the heart of the mission: balancing participant safeguarding with long-term sustainability.

Key Responsibilities

• Triage & Coordinate: Review, register, and triage requests for safeguarding advice, ensuring accurate assessment, prioritisation, and timely allocation across the team.
• Manage End-to-End Workflows: Monitor advice requests, maintain logs, update records, and support pipeline reporting to meet business service standards.
• Engage Stakeholders: Serve as a central point of contact for internal stakeholders, coordinating meetings, managing correspondence, and providing clear procedural guidance.
• Conduct Research & Analysis: Gather information, review records, and analyse data to assist team members in making well-reasoned, evidence-based recommendations.
• Drive Continuous Improvement: Identify operational bottlenecks, suggest procedural enhancements, and support projects that strengthen participant safeguarding frameworks.

Key Requirements

• Sound Judgement & Discretion: Ability to interpret and apply legislation, policy, and procedures to routine and moderately complex matters, knowing when to escape sensitive issues.
• Strong Workflow & Time Management: Demonstrated capability to prioritise competing demands, keep tasks on track, and support wider team outcomes in a fast-paced environment.
• Clear Communication: Excellent written and verbal communication skills, with the ability to convey procedural information clearly and handle sensitive participant details confidentially.
• Collaboration & Resilience: A collaborative team player who builds positive working relationships, adapts quickly to shifting priorities, and maintains professionalism under pressure.
• Technical Proficiency: Confidence utilising Microsoft Office Suite and specialised business systems and databases.

• Applications Close: Wednesday, 11 November 2026.
• Note: Candidates submitting after the deadline may still be considered for upcoming and related federal government roles.

qualification

• Administration
• Working with Children Check