Administration Safeguarding Officer (APS4) | Western Sydney

Randstad; Parramatta; On-site; AUD 50,000 - 71,000; Full time

Job summary

Randstad is seeking an APS4 Administration Officer for a 12-month assignment in Parramatta, Western Sydney. The role supports safeguarding for Australians with disability and ensures service integrity in a federal government context.

Key responsibilities include triaging safeguarding requests, managing end-to-end workflows, stakeholder coordination, and data-informed recommendations. The position offers an hourly rate of $43.82 plus super, with a 9-to-5 style workday, 5 days a week.

Qualifications

• Ability to interpret legislation, policy, and procedures in routine and moderately complex matters.
• Strong prioritisation of competing demands and time management in a fast-paced environment.
• Excellent written and verbal communication with handling of sensitive participant details confidentially.
• Collaborative team player who adapts quickly to shifting priorities while maintaining professionalism.
• Proficiency with Microsoft Office and specialised business systems/databases.

Responsibilities

• Triage & Coordinate: review, register, and triage safeguarding advice requests with accurate assessment and timely allocation.
• Manage End-to-End Workflows: monitor requests, maintain logs, update records, and support pipeline reporting.
• Engage Stakeholders: act as central point of contact for internal stakeholders; coordinate meetings and smooth communications.
• Conduct Research & Analysis: gather information, review records, and analyse data to support evidence-based recommendations.
• Drive Continuous Improvement: identify bottlenecks and support projects strengthening safeguarding frameworks.

Skills

Sound Judgement & Discretion

Workflow & Time Management

Clear Communication

Collaboration & Resilience

Technical Proficiency

Tools

Microsoft Office Suite

Specialised business systems

Databases

Job description

Administration Safeguarding Officer (APS4) | Western Sydney

• Hourly Rate: $43.82/hr + superannuation
• Work Type: Full-Time | Monday to Friday | 08:30AM-5PM

Administration Safeguarding Officer (APS4) | Federal Government Agency

• Location: Parramatta, Western Sydney
• Hourly Rate: $43.82/hr + superannuation
• Work Type: Full-Time | Monday to Friday | 08:30AM-5PM
• Contract Length: 12-month initial assignment
• Openings: 2 positions available

About the Role

Are you an organised, detail-oriented professional passionate about making a tangible difference in the lives of Australians with disability?

The Safeguarding Advisory Team is seeking a motivated APS4 Administration Officer to play a key role in protecting NDIS participant well-being and upholding service integrity.

In this role, you will deliver vital operational and administrative support, manage intake workflows, triage complex queries, and assist in providing timely, accurate advice. You will be at the heart of the mission: balancing participant safeguarding with long-term sustainability.

Key Responsibilities

As an APS4 Administration Officer, you will:

• Triage & Coordinate: Review, register, and triage requests for safeguarding advice, ensuring accurate assessment, prioritisation, and timely allocation across the team.
• Manage End-to-End Workflows: Monitor advice requests, maintain logs, update records, and support pipeline reporting to meet business service standards.
• Engage Stakeholders: Serve as a central point of contact for internal stakeholders, coordinating meetings, managing correspondence, and providing clear procedural guidance.
• Conduct Research & Analysis: Gather information, review records, and analyse data to assist team members in making well-reasoned, evidence-based recommendations.
• Drive Continuous Improvement: Identify operational bottlenecks, suggest procedural enhancements, and support projects that strengthen participant safeguarding frameworks.

Key Requirements

• Sound Judgement & Discretion: Ability to interpret and apply legislation, policy, and procedures to routine and moderately complex matters, knowing when to **escalate** sensitive issues.
• Strong Workflow & Time Management: Demonstrated capability to prioritise competing demands, keep tasks on track, and support wider team outcomes in a fast-paced environment.
• Clear Communication: Excellent written and verbal communication skills, with the ability to convey procedural information clearly and handle sensitive participant details confidentially.
• Collaboration & Resilience: A collaborative team player who builds positive working relationships, adapts quickly to shifting priorities, and maintains professionalism under pressure.
• Technical Proficiency: Confidence utilising Microsoft Office Suite and specialised business systems and databases.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.