Administration Officer

UnitingCare Queensland; Sunshine Coast Regional; On-site; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Salary packaging up to $15,900 + meal/

Not for Profit salary packaging

Employee discounts

Parental leave (12 weeks)

Gender affirmation leave

Career development opportunities

Job summary

BlueCare in Caloundra is seeking an Administration Officer to support residential services with front-of-house operations, reception duties and essential admin processes. You will manage inquiries, prepare reports, and assist with resident records and accounts, ensuring a professional, resident-centred service.

This permanent part-time role includes flexibility for additional shifts and a supportive, team-focused environment.

Qualifications

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills and ability to multitask.
• Ability to manage competing priorities and work independently.
• Experience in aged care or healthcare is highly regarded.
• Certificate III or IV in Business Administration desirable.
• Confidence to satisfy probity checks required by legislation or policies.

Responsibilities

• Provide reception coverage and create a welcoming front-of-house environment.
• Manage phone calls, emails, enquiries and visitor entry requirements.
• Act as the first point of contact for residents, families and visitors.
• Provide administrative support including preparing correspondence, reports, agendas and minutes.
• Support resident administration processes including admissions, records and reporting.
• Assist with accounts administration, including invoice processing.
• Organise diaries, meetings, appointments and travel arrangements.
• Respond to feedback and complaints with professionalism and escalation where required.
• Ensure confidentiality, privacy and accurate handling of sensitive information.
• Work collaboratively with staff to support smooth operations and a positive resident experience.

Skills

Administration

Customer service

Microsoft Office

Time management

Prioritisation

Aged care

Business Admin cert

Probity checks

Education

Certificate III/IV in Business Administration

Job description

As anintegral part of our big-hearted team, you will be encouraged to grow and feel empowered to make a difference in the lives of others.

Administration Officer | BlueCare | Caloundra

• Employment Term: Permanent Part Time
• Tuesday & Friday, 8am - 4pm, with flexibility to pick up additional shifts as needed
• Location: Caloundra Aged Care Facility
• Remuneration: $31.63 per hour + Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with BlueCare

We’re looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

About the role:

Reporting to the Residential Service Manager, the Administration Officer provides high-quality administrative and logistical support to residential services. Acting as the first point of contact, this role manages reception, communications and key administrative processes, ensuring a professional, responsive and resident-centred service. You will:

• Provide reception coverage and create a welcoming, inclusive front-of-house environment
• Manage phone calls, emails, enquiries and visitor entry requirements
• Act as the first point of contact for residents, families and visitors
• Provide administrative support including preparing correspondence, reports, agendas and minutes
• Support resident administration processes including admissions, records and reporting
• Assist with accounts administration, including invoice processing
• Organise diaries, meetings, appointments and travel arrangements
• Respond to feedback and complaints with professionalism and escalation where required
• Ensure confidentiality, privacy and accurate handling of sensitive information
• Work collaboratively with staff to support smooth operations and a positive resident experience

Role requirements:

• Proven experience in administration and office support roles
• Strong customer service and communication skills
• Proficiency in Microsoft Office and administrative systems
• Strong organisational and time management skills
• Ability to manage competing priorities and work independently
• Experience in aged care or healthcare (highly regarded)
• Certificate III or IV in Business Administration (desirable)
• Confidence to satisfy the relevant probity checks required by legislation or policies

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities.

Employee Benefits:

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email [e-mail]

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people, and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.