Administration officer

Frontline Support Services; Cairns Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Superannuation

Paid annual leave

Personal/sick leave

Monday to Friday hours

Job summary

Frontline Support Services is seeking an Administration Officer for Program Support to assist residential care operations with day-to-day clerical tasks. You will manage documentation, invoices, and filing while supporting roster coordination and reporting.

This role emphasizes accuracy, organization, and collaborative work with the team. We value strong written and verbal communication, attention to detail, and the ability to work independently or as part of a team.

Qualifications

• Strong administrative and organisational skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and the ability to learn new systems.

Responsibilities

• Provide administrative support to residential care operations.
• Manage correspondence, scheduling and documentation.
• Prepare reports and administrative documents.
• Support senior management with administrative tasks and coordination.
• Maintain accurate financial and participant records.
• Support cost tracking and reporting requirements.
• Assist with roster coordination and schedule updates.
• Maintain electronic and physical filing systems.

Skills

Administrative skills

Organisational skills

Communication skills

Microsoft Office

Time management

Teamwork

Tools

Microsoft Office

Job description

We are currently hiring for Administration Officer position for Program Support. You will provide administrative support to residential care operations, manage correspondence and documentation, process invoices and expenses, assist with roster coordination, and maintain electronic and physical filing systems.

Key responsibilities

Provide administrative support to residential care operations

Manage correspondence, scheduling and documentation

Prepare reports and administrative documents

Support senior management with administrative tasks and coordination

Maintain accurate financial and participant records

Support cost tracking and reporting requirements

Assist with roster coordination and schedule updates

Maintain electronic and physical filing systems

About you

Current Blue Card and Yellow Card, or willingness and eligibility to obtain them

Current open driver's license or Green P2 provisional license

Current National Police Check, or willingness to obtain one

Strong administrative and organisational skills

Ability to work independently and as part of a team

Experience providing administrative support, preferably in disability, community services, healthcare or residential care

Strong organisational and time management skills

High attention to detail and accuracy

Excellent written and verbal communication skills

Proficiency in Microsoft Office and the ability to learn new systems

Superannuation paid in addition to your salary

Paid annual leave and personal/sick leave in accordance with applicable employment entitlements

Consistent Monday to Friday working hours

The opportunity to be part of a supportive team making a positive difference in the lives of young people, families and the community

About us

At Frontline Support Services, we take pride in delivering high-quality youth and support workers to Child Safety and NDIS service providers. Our team is committed to a consistent, child- and family-focused approach that prioritises the best interests of every client we serve. We are respectful, professional and culturally aware, striving to deliver age- and gender-appropriate services that reflect the diverse needs of our community. Through strong relationships with service providers, young people and families, we aim to achieve positive outcomes and make a lasting impact.