Care Administration Officer

Dovida Australia; Port Macquarie; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid birthday day off

Wellness leave

Volunteer leave

Novated leasing

Heart of Dovida Awards

Job summary

Dovida Australia is seeking a Care Administration Officer to join our team in providing person-centred home care. You will act as the first point of contact, coordinate services, maintain client records, manage referrals, and provide essential administrative support that enables high-quality, relationship-centred care.

Join us to support Care Managers, respond to enquiries, and ensure service arrangements are accurately documented, with a focus on compassionate, reliable admin support for older

Qualifications

• Previous administration experience, ideally within aged care, community services or healthcare.
• Exceptional attention to detail and organisational skills.
• Strong communication and customer service abilities.
• Confidence using systems such as Microsoft Office and CRM platforms.

Responsibilities

• Supporting Care Managers with the ongoing administration of existing clients.
• Coordinating client service changes, reviews and referrals.
• Managing client records and maintaining documentation across our systems.
• Responding to client, family and stakeholder enquiries via phone and email.
• Assisting with service coordination, purchase orders and provider communications.
• Supporting quality, compliance and client satisfaction activities.

Job description

About Us

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

About Us

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

About this opportunity

We're looking for an organised, customer-focused Care Administration Officer to join our team. This is a pivotal role supporting our Care Managers and existing clients, ensuring every interaction, document, referral and service arrangement is managed accurately and efficiently.

You'll be the first point of contact for many clients and families, helping coordinate services, maintain client records, manage referrals, and provide essential administrative support that enables high-quality, relationship-centred care.

Why Join Dovida?

• Build a meaningful career supporting older Australians and their families to live well at home
• Enjoy your birthday your way with a paid day off each year
• Paid wellness, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options
• Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life

What You'll Be Doing

• Supporting Care Managers with the ongoing administration of existing clients
• Coordinating client service changes, reviews and referrals
• Managing client records and maintaining documentation across our systems
• Responding to client, family and stakeholder enquiries via phone and email
• Assisting with service coordination, purchase orders and provider communications
• Supporting quality, compliance and client satisfaction activities

What You'll Bring

• Previous administration experience, ideally within aged care, community services or healthcare
• Exceptional attention to detail and organisational skills
• Strong communication and customer service abilities
• Confidence using systems such as Microsoft Office and CRM platforms
• A genuine passion for helping older people and supporting positive client experiences