Administration Officer

Elderly Care; City of Brisbane; On-site; AUD 58,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Family friendly hours 08:30-16:30

Supportive team environment

Job summary

Elderly Care in Annerley is seeking an Administration Officer to join our dedicated aged care residence team in a full‑time role. You will support reception, admissions, HR tasks, and site safety while ensuring accurate paperwork and customer service excellence.

The role requires proficiency with MS Office, rostering systems, and reporting tools. You will be vital in maintaining smooth daily operations and supporting residents, staff and visitors in a warm, professional environment.

Qualifications

• Excellent communication and telephone skills.
• Ability to work collaboratively with the team to obtain best results.
• Demonstrated efficiency in administration tasks.
• Familiarity with rostering processes or roster management.
• Outstanding customer service and confidentiality.

Responsibilities

• Handle reception duties for visitors, residents, staff and contractors.
• Coordinate admissions and discharges of residents.
• Process invoices, reconciliations and orders accurately.
• Manage HR files, police checks, contracts, and onboarding using existing systems.
• Manage mail, couriers, deliveries, and documentation.

Skills

Communication

Team collaboration

Administration

Rostering

Customer service

Tools

MS Office

rostering systems

Reporting tools

Job description

We are currently seeking an experienced andcapableAdministration Officerto join our Annerley Aged Care Residence care team in a full-time capacity. The ideal candidate will demonstrate commitment to a customer service approach whilst ensuring work completion and an eye for detail.

Key Responsibilities but not limited to:

• Handling reception duties, including phone and direct contact with visitors, residents, staff, and contractors.
• Coordinating admissions and discharges of residents.
• Accurate invoicing, reconciliations, and order processing.
• Managing HR files, processing police checks, creating contracts, and assisting with employee onboarding using the existing systems.
• Managing mail, couriers, deliveries, correspondence, and documentation.
• Proficient with MS Office – word, excel, PowerPoint, and other software.
• Act as the site’s Health, Safety and Wellbeing Officer (HSWO) in accordance with the HSWO Scope Guideline.
• Support the Facility Manager and WHS and Workers’ Compensation. Manager with WHS administration, hazard/incident documentation, scheduled WHS activities and site safety checks.
• Complete WHS inspections, paperwork, and Committee minutes, escalating issues as required.

Qualifications and Attributes:

• Exceptional communication and telephone skills.
• Ability to work collaboratively with the team and key personnel to obtain the best results.
• Demonstrated efficiency in administration skills.
• Familiarity with rostering processes or roster management.
• Outstanding and warm personalised customer service skills.
• Ability to maintain the confidentiality of all company, resident, and employee matters.
• Proficiency in using technology and software, including rostering systems and reporting.
• High standard of personal and professional presentation.
• Must have experience with rostering, and a fast-paced environment
• Valid Driver's License.

What We Offer:

• Competitive pay rate in the industry
• Family Friendly working hours 0830-1630
• Supportive team environment providing stability and consistency to your work.
• Rostered hours provided a fortnight in advance, with occasional short-notice coverage required, Penalties apply per the Aged Care Award rate.