Administration Officer

NSW Health; Windsor; On-site; AUD 62,000 - 64,000; Part time

Benefits offered by this job

Salary packaging

Novated leasing

Education opportunities

Employee Assistance Program

Fitness Passport

Job summary

Nepean Blue Mountains Local Health District (NBMLHD) is seeking an Administration Officer Level 3 for Hawkesbury District Hospital. The role involves managing the Oral Health Call Centre, coordinating appointments and waiting lists, maintaining patient records and providing reception support in a busy, patient‑focused environment.

You will generate reports and deliver essential administrative assistance to clinicians and managers, ensuring accurate data entry and timely communication.

Qualifications

• Demonstrated experience dealing with a high volume of clients face to face.

Responsibilities

• In this role, you will manage enquiries through the Oral Health Call Centre, coordinate appointments and waiting lists, maintain accurate patient records, provide reception support, generate reports, and deliver essential administrative assistance to clinicians and managers.

Skills

Customer service

Reception

Data entry

Health records

Communication

Teamwork

Problem solving

Appointment scheduling

Record keeping

Tools

Health records system

Job description

Employment Type:PermanentPart Time
Position Classification:Administration Officer Level 3
Location: Hawkesbury District Hospital
Remuneration:$37.27 - $38.44 per hour
Hours Per Week:32
Requisition ID:REQ695091
Applications Close: 05/10/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,
working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Our District’s Oral Health (Dental) services are provided to eligible patients at the following locations: Nepean Centre for Oral Health, Blue Mountains Hospital Dental Clinic, Hawkesbury Dental Clinic, and the Lithgow Hospital Dental Clinic. The team offers public dental services including diagnosis, restorative and preventative treatments, pain relief and dentures.

Play an integral role in supporting the delivery of quality oral health services as an Administration Officer within a busy and patient-focused environment.

In this diverse role, you will manage enquiries through the Oral Health Call Centre, coordinate appointments and waiting lists, maintain accurate patient records, provide reception support, generate reports, and deliver essential administrative assistance to clinicians and managers.

Your strong organisational skills and attention to detail will help ensure an efficient and positive experience for patients while contributing to the delivery of high-quality oral health care. If you thrive in a fast-paced, customer-focused environment and enjoy making a difference behind the scenes.

Benefits available to eligible NBMLHD employees

• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

NBMLHD is committed to implementing the child safe standards. For more information, Child Safe Standards.

What you will bring to the role

• Demonstrated experience dealing with a high volume of clients face to face.
• Demonstrated experience dealing with a high volume of clients over the telephone.
• Effective written and verbal communication skills and the ability to work in a team environment.
• Proven experience creating and maintaining health record systems.
• Demonstrated knowledge of either medical and or dental terminology.
• Ability to problem solve and use initiative.
• Demonstrated experience with electronic appointment scheduling for clients, including rebooking, confirming and rescheduling and other data entry skills.
• Proven organisational and decision based skills and the ability to meet deadlines, with limited supervision.

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

Need more information?

Find out more about applying for this position.

For role related queries or questions contact Erin Smith on **********@health.nsw.gov.au