Admin Officer

Access To Therapy; City of Brisbane; On-site; AUD 32,000 - 42,000; Part time

Job summary

Access to Therapy is a paediatric allied health practice seeking a friendly Administration Officer for our front desk. The role is part-time (Thu, Fri, with possible Wed) in Springfield or Raceview as the clinic expands in November.

You will welcome families, manage calls and emails, handle appointments and invoicing, and support billing for Medicare and NDIS while coordinating with schools and care providers. An organised, compassionate team environment awaits.

Qualifications

• Experience in reception or administration is helpful but not essential.
• Clear, kind communication with families in stressful situations is important.
• Organised, accurate and able to juggle priorities.

Responsibilities

• Welcome families in the clinic and answer phone and email enquiries warmly and professionally.
• Book, reschedule and confirm appointments in our clinical software, and manage waitlists.
• Coordinate appointments with kindies, daycares and schools, including access forms.
• Process invoices, payments and Medicare rebates, and follow up outstanding accounts.
• Support NDIS administration, including service agreements and plan–managed invoicing.
• Order supplies and help with onboarding tasks for new staff.
• Suggest and help put in place better ways of doing things.

Skills

Reception

Administration

Customer service

NDIS billing

Education

High school diploma

Tools

Clinic software

Job description

About us

Access to Therapy is a paediatric allied health practice in Springfield. We provide speech pathology, occupational therapy, physiotherapy, dietetics and early childhood intervention teaching to families across Ipswich, Springfield and Logan. Our mission is simple: access, empathy and hope for every child and family we work with.

We're growing, and we're looking for a friendly, organised Administration Officer to join our front desk team.

About the role

Part-time, [Thursday and Friday (with the option of Wednesday), 8:30am–4:00pm]

Location: willing to work in Springfield or Raceview (clinic launching in November)

You'll work closely with our Administration Coordinator to give families and clinicians a smooth experience every day

What you'll do

Welcome families in the clinic and answer phone and email enquiries warmly and professionally

Book, reschedule and confirm appointments in our clinical software, and manage waitlists

Coordinate appointments with kindies, daycares and schools, including access forms

Process invoices, payments and Medicare rebates, and follow up outstanding accounts

Support NDIS administration, including service agreements and plan‑managed invoicing

Order supplies and help with onboarding tasks for new staff

Suggest and help put in place better ways of doing things

About you

Not essential but helpful - experience in reception or administration, ideally in health, allied health or a medical practice

Clear, kind communication with families, including when things are stressful

Organised, accurate and able to juggle priorities

Understanding of NDIS and Medicare billing is highly regarded but not essential

Team player

What we offer

A supportive, values‑driven team that appreciates great admin

Stable, family‑friendly part‑time hours

Room to grow as the practice expands

Meaningful work supporting children and families in our local community