Administration Officer / Receptionist

Advisor Group Pty Ltd; Gosford; On-site; AUD 40,000 - 56,000; Part time

Benefits offered by this job

Flexible working days

Tue-Fri schedule

Friendly team environment

Stable workplace

Variety in tasks

Professional development

Job summary

Advisor Group Pty Ltd is seeking an Administration Officer / Receptionist to join our team in Erina, NSW. This is a flexible permanent part-time position that serves as the first point of contact for our clients and an integral part of the team.

You will be the welcoming face of our organisation, responsible for managing front desk operations, greeting visitors, and providing exceptional customer service. This role is fundamental to creating a positive first impression and ensuring the smooth

Qualifications

• Excellent verbal and written communication with diverse clients.
• Highly organised with attention to detail and ability to multi-task.
• Proficient with office software and email/phone systems.
• Professional appearance and client-focused service.
• Able to work independently and as part of a team in a busy office.
• Reliable, punctual, and adaptable to a flexible schedule.
• Reception/front desk experience is highly desirable.
• Basic bookkeeping or administrative experience is advantageous.
• Experience with Xero Practice Manager and BGL products would be highly regarded.

Responsibilities

• Greeting clients in a professional and courteous manner upon arrival at the office
• Answering and directing incoming telephone calls to the appropriate team members or departments
• Scheduling appointments and maintaining accurate booking systems
• Assisting in managing the lodgment obligations of the firm, including following up clients where necessary
• Liaising with the ATO and ASIC on client matters both online and over the phone
• Maintaining up to date client information across Xero and BGL systems
• Drafting of professional correspondence to accompany accounts and tax return completion
• Supporting administrative tasks such as filing, data entry and document preparation

Skills

Communication skills

Organisational skills

Office software proficiency

Professional appearance

Independence and teamwork

Punctuality

Reception/front desk experience

Bookkeeping experience

Customer service

Tools

Xero Practice Manager

BGL Products

Job description

Advisor Group Pty Ltd is seeking an Administration Officer / Receptionist to join our team in Erina, NSW. This is a flexible permanent part-time position that serves as the first point of contact for our clients and an integral part of the team.

You will be the welcoming face of our organisation, responsible for managing our front desk operations, greeting visitors, and providing exceptional customer service. This role is fundamental to creating a positive first impression and ensuring the smooth operation of our office environment.

Key responsibilities

• Greeting clients in a professional and courteous manner upon arrival at the office
• Answering and directing incoming telephone calls to the appropriate team members or departments
• Scheduling appointments and maintaining accurate booking systems
• Assisting in managing the lodgment obligations of the firm, including following up clients where necessary
• Liaising with the ATO and ASIC on client matters both online and over the phone
• Maintaining up to date client information across Xero and BGL systems
• Drafting of professional correspondence to accompany accounts and tax return completion
• Supporting administrative tasks such as filing, data entry and document preparation

What we're looking for

• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse individuals
• Strong organisational skills and attention to detail with the ability to manage multiple tasks simultaneously
• Proficiency in using computer systems and office software, including email and telephone systems
• Professional appearance and demeanour with a genuine commitment to providing outstanding customer service
• Ability to work independently and as part of a team in a fast-paced office environment
• Reliable and punctual with a flexible approach to work
• Prior experience in a reception or front desk role is highly desirable
• Basic bookkeeping or administrative experience would be advantageous
• Experience in Xero Practice Manager and BGL Products would be highly regarded

What we offer

• Flexible working days to accommodate family commitments
• Tuesday to Friday preferable
• Friendly and supportive team environment
• Stable and professional workplace
• Variety in your day-to-day responsibilities
• Opportunity to develop your administration and professional services skills

About us

Advisor Group Pty Ltd is a firm of accountants servicing a variety of small and medium business and high net worth individuals. We pride ourselves on being available, approachable and professional in supporting our clients, and this is reflected in our current team. We are looking for individuals who share our values and who are eager to contribute to our continued success.