Administration Officer - Reception

Lutheran Services Australia; Sunshine Coast Regional; On-site; AUD 43,000 - 62,000; Part time

Benefits offered by this job

Salary packaging benefits

Staff discounts on health, energy, and

Employee assistance program

Fitness Passport access

Training & development opportunities

Job summary

Lutheran Services Australia is seeking an Administration Officer to support the Immanuel Gardens Aged Care team in Buderim. You’ll provide day-to-day administrative and customer service support, welcoming residents and visitors while handling enquiries and data entry.

The casual role (Location: Buderim QLD) involves reception duties, filing, petty cash support, and bookings. Strong communication, organisation, and the ability to manage multiple priorities are essential for smooth service

Qualifications

• Strong customer service and administration experience.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Good organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Confident working independently and as part of a team.
• Moderate computer skills, including Microsoft Office, CRM and database systems.
• Current Police Check or NDIS Worker Screening Clearance, as required.

Responsibilities

• Welcome residents, families, visitors and contractors and provide friendly reception support.
• Answer, triage and direct phone, email and in-person enquiries.
• Respond to routine enquiries and refer more complex matters to the appropriate team member.
• Record messages, enquiries and follow-up actions accurately.
• Manage visitor sign-in and site requirements.
• Assist with admission and enquiry administration; complete filing, data entry, document preparation and mail distribution.
• Support petty cash, banking and invoice processing.
• Assist with resident appointments, vehicle and shared-space bookings.
• Maintain office supplies and stationery.
• Assist with service communications, newsletters and notices.
• Provide other general administrative support as required.

Skills

Customer service

Administration

Attention to detail

Verbal communication

Written communication

Organisational skills

Time management

Microsoft Office

CRM & database systems

Tools

Microsoft Office

CRM systems

Database systems

Job description

We’re looking for an Administration Officer to join our Immanuel Gardens Aged Care team and provide day-to-day administrative and customer service support.

Location: Buderim QLD

Employment Type: Casual Position

Remuneration: $38.22 ph (includes 25% casual loading) + Super + Salary Packaging + Access to staff discounts & benefits

You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.

What You’ll Be Doing

• Welcome residents, families, visitors and contractors and provide friendly reception support
• Answer, triage and direct phone, email and in-person enquiries
• Respond to routine enquiries and refer more complex matters to the appropriate team member
• Record messages, enquiries and follow-up actions accurately
• Manage visitor sign-in and site requirements
• Assist with admission and enquiry administrationComplete filing, data entry, document preparation and mail distribution
• Support petty cash, banking and invoice processing
• Assist with resident appointments, vehicle and shared-space bookings
• Maintain office supplies and stationery
• Assist with service communications, newsletters and notices
• Provide other general administrative support as required.

You’ll be someone who enjoys helping people, stays organised and can confidently manage a busy reception environment.

What You’ll Bring

• Strong customer service and administration experience
• Excellent attention to detail
• Strong verbal and written communication skills
• Good organisational and time management skills
• Ability to manage multiple priorities and deadlines
• Confidence working independently and as part of a team
• Moderate computer skills, including Microsoft Office, CRM and database systems
• Ability to quickly learn and understand the requirements of the aged care environment
• Current Police Check or NDIS Worker Screening Clearance, as required.

Why You’ll Love Working With Us

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

Immanuel Gardens Aged Care service in Buderim is community focused and committed to providing compassionate and high- quality care to our residents.