Aged Care Admin & Front Desk Specialist

Lutheran Services Australia; Sunshine Coast Regional; On-site; AUD 43,000 - 62,000; Part time

Benefits offered by this job

Salary packaging benefits

Staff discounts on health, energy, and

Employee assistance program

Fitness Passport access

Training & development opportunities

Job summary

Lutheran Services Australia is seeking an Administration Officer to support the Immanuel Gardens Aged Care team in Buderim. You’ll provide day-to-day administrative and customer service support, welcoming residents and visitors while handling enquiries and data entry.

The casual role (Location: Buderim QLD) involves reception duties, filing, petty cash support, and bookings. Strong communication, organisation, and the ability to manage multiple priorities are essential for smooth service

Qualifications

• Strong customer service and administration experience.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Good organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Confident working independently and as part of a team.
• Moderate computer skills, including Microsoft Office, CRM and database systems.
• Current Police Check or NDIS Worker Screening Clearance, as required.

Responsibilities

• Welcome residents, families, visitors and contractors and provide friendly reception support.
• Answer, triage and direct phone, email and in-person enquiries.
• Respond to routine enquiries and refer more complex matters to the appropriate team member.
• Record messages, enquiries and follow-up actions accurately.
• Manage visitor sign-in and site requirements.
• Assist with admission and enquiry administration; complete filing, data entry, document preparation and mail distribution.
• Support petty cash, banking and invoice processing.
• Assist with resident appointments, vehicle and shared-space bookings.
• Maintain office supplies and stationery.
• Assist with service communications, newsletters and notices.
• Provide other general administrative support as required.

Skills

Customer service

Administration

Attention to detail

Verbal communication

Written communication

Organisational skills

Time management

Microsoft Office

CRM & database systems

Tools

Microsoft Office

CRM systems

Database systems

Job description

Lutheran Services Australia is seeking an Administration Officer to support the Immanuel Gardens Aged Care team in Buderim. You’ll provide day-to-day administrative and customer service support, welcoming residents and visitors while handling enquiries and data entry.

The casual role (Location: Buderim QLD) involves reception duties, filing, petty cash support, and bookings. Strong communication, organisation, and the ability to manage multiple priorities are essential for smooth service