Administration Officer - Reception

Lutheran Services Australia; City of Brisbane; On-site; AUD 16,429,000 - 16,876,000; Part time

Benefits offered by this job

Salary packaging benefits

Staff discounts & benefits

Employee Assistance Programme

Fitness Passport – discounted gym

Job summary

Lutheran Services Australia is seeking an Administration Officer to join the Zion Aged Care team in Brisbane, providing day‑to‑day administrative and customer service support. You will work closely with the service manager, clinical teams, residents, families and stakeholders to ensure smooth operations and a friendly, professional experience.

The role is part-time (15 hours fortnight) located at Nundah, QLD, with responsibilities including reception, enquiries handling, administration, and

Qualifications

• Strong customer service and reception experience.
• Excellent attention to detail and accuracy.
• Good verbal and written communication skills.
• Organised with ability to manage multiple tasks.

Responsibilities

• Welcome residents, families, visitors and contractors providing friendly reception support.
• Answer, triage and direct phone, email and in-person enquiries.
• Refer more complex matters to the appropriate team member.
• Record messages, enquiries and follow-up actions accurately.
• Manage visitor sign-in and site requirements.
• Assist with admission and enquiry administration.
• Complete filing, data entry, document preparation and mail distribution.
• Support petty cash, banking and invoice processing.
• Assist with resident appointments and room bookings.
• Maintain office supplies and stationery.
• Support service communications, newsletters and notices.

Skills

Customer service

Reception duties

Data entry

Microsoft Office

Time management

Communication skills

Tools

CRM software

Database systems

Job description

We’re looking for an Administration Officer to join our Zion Aged Care team and provide day-to-day administrative and customer service support.

You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.

Location: Nundah - QLD

Employment Type: PartTime - 15 hrs Fortnight | available Monday's (with sick and annual leave coverage as required)

Remuneration: $30.58 ph + Super + Salary Packaging + Access to staff discounts & benefits

What You’ll Be Doing

• Welcome residents, families, visitors and contractors and provide friendly reception support
• Answer, triage and direct phone, email and in-person enquiries
• Respond to routine enquiries and refer more complex matters to the appropriate team member
• Record messages, enquiries and follow-up actions accurately
• Manage visitor sign-in and site requirements
• Assist with admission and enquiry administration
• Complete filing, data entry, document preparation and mail distribution
• Support petty cash, banking and invoice processing
• Assist with resident appointments, vehicle and shared-space bookings
• Maintain office supplies and stationery
• Assist with service communications, newsletters and notices
• Provide other general administrative support as required.

What You’ll Bring

You’ll be someone who enjoys helping people, stays organised and can confidently manage a busy reception environment.

• Strong customer service and administration experience
• Excellent attention to detail
• Strong verbal and written communication skills
• Good organisational and time management skills
• Ability to manage multiple priorities and deadlines
• Confidence working independently and as part of a team
• Moderate computer skills, including Microsoft Office, CRM and database systems
• Ability to quickly learn and understand the requirements of the aged care environment
• Current Police Check or NDIS Worker Screening Clearance, as required.

Why You’ll Love Working With Us

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

At Lutheran Services, care is more than a job - it’s a calling. For over 90 years, we’ve supported Queensland communities with compassion, integrity, and excellence. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.