Administration Officer - Reception

Lutheran Services Australia; Toowoomba Regional; On-site; AUD 60,000 - 61,000; Full time

Benefits offered by this job

Salary packaging benefits

Staff discounts & benefits

Health cover discounts

Employee Assistance Program

Fitness Passport

Job summary

Lutheran Services Australia is seeking an Administration Officer to join our Salem Aged Care team in Toowoomba, QLD. You will provide day-to-day administrative and customer service support, coordinating with the service manager, clinical teams, residents and families to keep operations running smoothly.

This full-time role runs Monday to Friday 8am–4pm. You’ll manage reception tasks, inquiries, data entry and document preparation, and contribute to friendly, professional service delivery in a

Qualifications

• Customer service and administration experience.
• Attention to detail.
• Strong verbal and written communication skills.
• Good organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Confidence working independently and as part of a team.
• Proficient with Microsoft Office, CRM and database systems.
• Eligibility for Police Check or NDIS Worker Screening Clearance as required.

Responsibilities

• Welcome residents, families, visitors and contractors and provide friendly reception support.
• Answer, triage and direct phone, email and in-person enquiries.
• Respond to routine enquiries and refer more complex matters to the appropriate team member.
• Record messages, enquiries and follow-up actions accurately.
• Manage visitor sign-in and site requirements.
• Assist with admission and enquiry administration.
• Complete filing, data entry, document preparation and mail distribution.
• Support petty cash, banking and invoice processing.
• Assist with resident appointments, vehicle and shared-space bookings.
• Maintain office supplies and stationery.
• Assist with service communications, newsletters and notices.
• Provide other general administrative support as required.

Skills

Customer service

Administration

Attention to detail

Verbal and written communication

Organisational skills

Time management

Independent working

Microsoft Office

CRM

NDIS/Police clearance awareness

Tools

Microsoft Office

CRM

Database systems

Job description

We’re looking for an Administration Officer to join our Salem Aged Care team and provide day-to-day administrative and customer service support.

You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.

Location: Toowoomba - QLD

Employment Type: Full Time | Monday to Friday 8am - 4pm

Remuneration: $30.58 ph + Super + Salary Packaging + Access to staff discounts & benefits

What You’ll Be Doing

• Welcome residents, families, visitors and contractors and provide friendly reception support
• Answer, triage and direct phone, email and in-person enquiries
• Respond to routine enquiries and refer more complex matters to the appropriate team member
• Record messages, enquiries and follow-up actions accurately
• Manage visitor sign-in and site requirements
• Assist with admission and enquiry administration
• Complete filing, data entry, document preparation and mail distribution
• Support petty cash, banking and invoice processing
• Assist with resident appointments, vehicle and shared-space bookings
• Maintain office supplies and stationery
• Assist with service communications, newsletters and notices
• Provide other general administrative support as required.

What You’ll Bring

• Strong customer service and administration experience
• Excellent attention to detail
• Strong verbal and written communication skills
• Good organisational and time management skills
• Ability to manage multiple priorities and deadlines
• Confidence working independently and as part of a team
• Moderate computer skills, including Microsoft Office, CRM and database systems
• Ability to quickly learn and understand the requirements of the aged care environment
• Current Police Check or NDIS Worker Screening Clearance, as required.

Why You’ll Love Working With Us

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

Salem Aged Care in Toowoomba has been a cherished part of the local community since 1935, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.