Administration Officer - MSH Patient Transport

Metro South Health Service; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Generous leave entitlements

Salary packaging options

Professional development allowances

Employee wellness programs

Public health system benefits

Job summary

Metro South Health invites applications for a Patient Transport administrator to coordinate non-urgent transport bookings and support the Patient Flow Program. The role emphasizes accurate data management, KPI monitoring, and seamless collaboration with nursing leadership to ensure timely, quality patient care.

Ideal candidates will be organised, proactive, and customer-focused, with strong communication skills and experience with RaFT and hospital databases.

Qualifications

• Strong communication and relationship-building skills with internal and external stakeholders.
• Excellent organisational and problem-solving abilities to prioritise competing demands.
• High-level computer and data management skills including proficiency in Microsoft Office and hospital systems.

Responsibilities

• Coordinate patient transport bookings and liaise with the Nurse Manager to support timely service delivery.
• Provide administrative and reporting support including data analysis and KPI monitoring to support operational performance.
• Assist with invoice reconciliation and arrangements for interstate and international patient transfers.
• Coordinate meetings, maintain records, troubleshoot the RaFT transport system and assist with projects.

Skills

Strong communication

Relationship-building

Organisational skills

Problem-solving

Attention to accuracy

Tools

RaFT

Microsoft Office

Hospital databases

Job description

Join Metro South Health's Patient Transport team and play an important role in coordinating patient transport services that support timely access to safe, quality healthcare. Working within the MSH Patient Flow Program, you will provide essential administrative, coordination and reporting support to help deliver efficient, patient-focused services across Metro South Health. In this role, you will:

• Coordinate patient transport services by managing non-urgent transport bookings, facilitating communication and working closely with the Nurse Manager to support timely and effective service delivery.
• Provide high-quality administrative and reporting support, including database management, spreadsheet maintenance, KPI monitoring, data analysis and report preparation to support operational performance.
• Support financial and logistical coordination, including invoice reconciliation and arrangements for interstate and international patient transfers, helping ensure transport activities run smoothly.
• Contribute to service improvement and team effectiveness by coordinating meetings, maintaining accurate records, troubleshooting the RaFT transport system and assisting with projects.

Your new role:

Join Metro South Health's Patient Transport team and play an important role in coordinating patient transport services that support timely access to safe, quality healthcare. Working within the MSH Patient Flow Program, you will provide essential administrative, coordination and reporting support to help deliver efficient, patient-focused services across Metro South Health. In this role, you will:

• Coordinate patient transport services by managing non-urgent transport bookings, facilitating communication and working closely with the Nurse Manager to support timely and effective service delivery.
• Provide high-quality administrative and reporting support, including database management, spreadsheet maintenance, KPI monitoring, data analysis and report preparation to support operational performance.
• Support financial and logistical coordination, including invoice reconciliation and arrangements for interstate and international patient transfers, helping ensure transport activities run smoothly.
• Contribute to service improvement and team effectiveness by coordinating meetings, maintaining accurate records, troubleshooting the RaFT transport system and assisting with projects.

About you:

You are an organised, proactive and customer-focused administration professional who enjoys working in a busy healthcare environment. With strong communication skills, sound technical capabilities and a commitment to quality service, you can balance competing priorities while supporting positive outcomes for patients, staff and the wider organisation. You will bring:

• Strong communication and relationship-building skills, with the ability to liaise professionally with internal and external stakeholders, respond to enquiries and work collaboratively within a multidisciplinary team.
• Excellent organisational and problem-solving abilities, enabling you to prioritise competing demands, manage your workload independently and respond flexibly to changing operational requirements.
• High-level computer and data management skills, including proficiency in Microsoft Office applications and the ability to learn or work with systems such as RaFT and hospital databases. Experience with financial reconciliation will be highly regarded.
• A commitment to accuracy, accountability and patient-focused service, demonstrating sound judgement, discretion, attention to detail and behaviours aligned with Metro South Health's values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About the MSH Patient Flow Program

The Metro South Health (MSH) Patient Flow Program's (PFP) primary objective is to support the ability of the health service to maximise capacity for patient care and resource allocation by using a patient centred approach that promotes timely access to safe, quality care. This is achieved through the adaptation of contemporary and creative strategies that eliminate constraints in a patient's journey.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.