Casual Admin Officer

Queensland Government; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive salary

Annual incremental increases

Superannuation up to 12.75%

Salary packaging

Job summary

Metro North Health is seeking customer-focused administration professionals to ensure patients receive timely care through reception, appointment coordination and operational support across the hospital.

You will respond to phone inquiries, transfer messages, manage wait lists, bookings and cancellations, and update hospital information systems. The role offers flexible working arrangements, a competitive salary, and a superannuation contribution up to 12.75%.

Qualifications

• Experience handling general reception inquiries.
• Experience coordinating patient flow and appointments.
• Proficiency with hospital information systems for updates.

Responsibilities

• Respond to general reception enquiries by answering incoming calls and transferring messages.
• Coordinate patient flow by liaising with staff to arrange appointments, resources and movements.
• Update hospital information systems and paperwork in a timely manner.
• Manage wait listing, bookings, cancellations and rescheduling of procedures/appointments.

Skills

Reception handling

Phone enquiries

Patient flow coordination

Administrative support

Job description

About the roleThis is an excellent opportunity for customer-focused professionals who thrive in fast-paced settings and enjoy variety in their work. You'll play a critical role in ensuring patients receive timely care through effective administration, patient flow coordination and operational support.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Respond to general reception enquiries by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.Contribute to patient flow efficiencies throughout the hospital by liaising with a range of staff to coordinate appointments, resources and movements on behalf of patients.Assist with timely coordination of all required paperwork and updating of hospital information systems.Proficiently complete functions associated with wait listing, bookings for procedures/appointments, managing procedure/appointment cancellations, rescheduling and removal from the waiting list using the relevant information systems in a timely manner.Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packagingMetro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careersApplications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.