Administration Officer

JSR Electrical and Air Conditioning; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above award wages

Long-term employment

Work-life balance

Mon-Fri schedule

Job summary

JSR Electrical & Air-Conditioning in Mackay, QLD is seeking an experienced Administration Officer to support day-to-day operations, ensuring smooth communication between clients, technicians and office staff.

The role requires strong organisation, excellent customer service, data entry skills and familiarity with job management software such as AroFlo; you will schedule jobs, prepare invoices and maintain records. Monday to Friday, with above award wages based on experience.

Qualifications

• Minimum 3 years administration experience.
• Experience in the trade industry preferred but not required.
• Strong computer and data entry skills.
• Excellent communication and customer service skills.
• High attention to detail and organisational skills.
• Ability to multitask and work under pressure.
• Experience using AroFlo or similar job management software is highly regarded.

Responsibilities

• Answering incoming phone calls and emails.
• Scheduling and coordinating jobs for technicians.
• Liaising with customers, suppliers, and property managers.
• Preparing invoices, quotes, and job documentation.
• Managing customer records and job updates in AroFlo.
• Processing payments and general office administration.
• Assisting with day-to-day business operations.

Skills

Administration

Data entry

Customer service

AroFlo

Multitasking

Job description

JSR Electrical and Air Conditioning – Mackay QLD

Administration Officer – JSR Electrical & Air-Conditioning

Mackay, QLD | Full-Time Position | Above Award Wages Based on Experience

JSR Electrical & Air-Conditioning is a family-owned and operated business servicing the Mackay region. We pride ourselves on delivering prompt, reliable service and maintaining excellent communication with our clients throughout every stage of the job process.

Due to continued growth, we are currently seeking an experienced Administration Officer to join our team.

About the Role

This position is ideal for someone who is organised, motivated, and able to work in a fast-paced environment while maintaining a high level of professionalism and customer service.

The successful applicant will play a key role in supporting our day-to-day operations and ensuring smooth communication between clients, technicians, and office staff.

Key Responsibilities

• Answering incoming phone calls and emails
• Scheduling and coordinating jobs for technicians
• Liaising with customers, suppliers, and property managers
• Preparing invoices, quotes, and job documentation
• Managing customer records and job updates in AroFlo
• Processing payments and general office administration
• Assisting with day-to-day business operations

About You

To be successful in this role, you will have:

• Minimum 3 years administration experience
• Previous experience in the trade industry preferred but not required
• Strong computer and data entry skills
• Excellent communication and customer service skills
• High attention to detail and organisational skills
• Ability to multitask and work under pressure
• Experience using AroFlo or similar job management software is highly regarded
• A positive attitude and willingness to be part of a team

What We Offer

• Supportive team environment
• Stable, long-term employment opportunity
• Above award wages based on experience
• Opportunity to grow within the business
• Monday to Friday work schedule
• Work-life balance focused workplace

If you are a motivated and experienced administration professional looking to join a growing local business, we would love to hear from you.