Administration Manager

Knight Frank Australia; Greater Shepparton; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Two extra weeks of leave

Two wellness days per year

Birthday off

Free onsite parking

Job summary

Knight Frank Australia seeks an Administration Manager to act as the key on-site support for Shepparton Marketplace, with remote assistance to a broader portfolio. You will coordinate tenant requests, contractor activities, invoices and reporting, ensuring a high standard of customer experience and smooth daily operations.

You will engage with tenants and visitors, manage reception, liaise with property accounts and provide strong administrative support to the Centre Management team.

Qualifications

• Demonstrated front-of-house, administration, reception or customer service experience.
• Strong admin skills with experience supporting a team and managing competing priorities.
• Advanced Microsoft Office skills (Word, Outlook, Teams and Excel).
• High accuracy and attention to detail, especially with invoices and financial processes.
• Excellent verbal and written communication skills.
• Strong customer service focus with tenants, contractors and visitors.

Responsibilities

• Manage reception and be the first contact for tenants, contractors and visitors.
• Coordinate contractor sign-ins, keys/registers and day-to-day office operations.
• Draft correspondence, reports, presentations and administration documents.

Skills

Microsoft Office

Word

Outlook

Teams

Excel

Front-of-house

Administrative support

Tools

Microsoft Office Suite

Invoice processing

Job description

Job Description

• Be the key onsite support for Shepparton Marketplace while assisting a broader retail portfolio.
• Enjoy variety across tenant engagement, finance administration, customer service and centre operations.
• Work alongside an experienced Centre Management team with free onsite parking provided.

Who we’re looking for?

• Demonstrated experience in a front-of-house, administration, reception or customer service role.
• Strong administration skills, with experience supporting a team and managing competing priorities.
• Advanced Microsoft Office skills, particularly Word, Outlook, Teams and Excel.
• High level of accuracy and attention to detail, particularly when working with invoices and financial processes.
• Excellent verbal and written communication skills.
• Strong customer service focus and confidence dealing with tenants, contractors and visitors.
• Ability to work autonomously while contributing positively to a team environment.

The role

We are seeking an Administration Manager to play a pivotal role within the Centre Management team, acting as the key onsite support for Shepparton Marketplace while remotely assisting with administrative and operational requirements across several centres within the portfolio. As the first point of contact for tenants, contractors and visitors at Shepparton Marketplace, you'll help deliver an exceptional customer experience while supporting the smooth day‑to‑day operation of the centre. From coordinating tenant requests and contractor activities to processing invoices, preparing reports and supporting centre initiatives, you'll be at the heart of keeping the portfolio running efficiently.

Key Responsibilities

Centre & Office Operations

• Manage reception and act as the first point of contact for tenants, contractors and visitors.
• Coordinate contractor sign‑ins, manage key registers and support day‑to‑day office operations.
• Draft correspondence, reports, presentations and general administration documentation.

Tenant & Centre Support

• Respond to tenant enquiries and service requests in a professional and timely manner.
• Follow up public liability insurance certificates and tenant sales reporting requirements.
• Build strong relationships with tenants, contractors and the onsite Centre Management team.

Finance & Reporting

• Process accounts payable and receivable transactions and manage invoice workflows.
• Liaise with Property Accounts regarding payments, invoices, credits and fund requests.
• Assist with monthly reporting, expense reconciliations and debtor management.

About Knight Frank

Knight Frank Australia is part of the world’s largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.

What’s in it for you?

• Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way.
• People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates.
• Drive your career forward with structured six‑monthly check ins and the ability to start growth conversations anytime.
• Work smarter with purpose‑built property platforms and technology designed to save you time every day.

Important to know

• You must have valid Australian working rights to be considered.
• A police check is required for successful candidates.
• We use AI tools to assist with hiring, but people make the final decisions.
• We are currently NOT accepting candidates via an agency, we have PSA’s in place.