Centre Manager Cherrybrook

Knight Frank; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Extra leave

Wellness days

Birthday off

Job summary

Knight Frank Australia is seeking a hands-on Centre Manager to oversee the day-to-day operations of a West Sydney shopping centre, balancing BAU with a complex stakeholder environment. You will drive improvements, resolve challenges and make a visible difference across the centre.

Lead on-site teams, manage budgets, capital works and activations with Asset Management, Leasing and Marketing, while ensuring safety, service excellence and strong retailer performance.

Qualifications

• Experience leading busy on-site retail centres.
• Proven ability to drive customer experience and footfall.
• Strong communication with multiple stakeholders.

Responsibilities

• Lead day-to-day management delivering operational, commercial and customer outcomes.
• Prepare and manage budgets, forecasts and capital expenditure plans, ensuring strong financial performance and cost control.
• Drive retailer engagement and performance through proactive communication, issue resolution and a customer-focused approach.
• Monitor centre performance, including sales trends, customer feedback, occupancy and key operational metrics, identifying opportunities for continuous improvement.
• Partner with Asset Management, Leasing and Marketing teams to support activations, events, leasing initiatives and asset enhancement opportunities.
• Oversee facilities management, maintenance programs, essential services and contractor performance to ensure a safe, well-presented and operationally efficient environment.
• Ensure compliance with all statutory, safety, risk management and governance requirements, maintaining accurate records and operational documentation.
• Lead the delivery of capital works, upgrades and asset initiatives, ensuring minimal disruption to retailers, customers and trade.
• Identify and implement opportunities to enhance the customer experience, strengthen retailer performance and contribute to the long-term success of the assets.

Skills

People leadership

Stakeholder engagement

Operations management

Customer experience

Job description

• Take the reins of a portfolio of 4x shopping centres, Ropes Crossing, Cherrybrook, Jordon Springs & LakeMunmorah
• Bring your experience, ideas andleadership style to improve operations and customer experience.
• Work alongside engagedstakeholders and an on-site team committed to delivering results.

Who we are looking for:

A retail property professional whounderstands what drives foot traffic, retailer success and customer experience.

A leader who can balanceoperational excellence with commercial outcomes and long-term assetperformance.

Someone who takes pride in creating vibrant destinations where retailers, customers and the localcommunity thrive.

An experienced people leader who can motivate on-site teams and foster a culture of accountability and serviceexcellence.

A proactive communicator who can influence outcomes across multiple stakeholder groups and navigate competingpriorities.

A hands-on Centre Manager wholeads from the front and stays connected to the day-to-day operation.

The Role:

We're seeking a hands-on CentreManager to oversee the daily operations of a shopping centre in the West ofSydney, balancing business-as-usual management with a complex stakeholderenvironment. You'll be empowered to drive improvements, resolve challenges andmake a visible difference across the centre.

Key Responsibilities:

• Lead the day-to-day management of this centre delivering exceptional operational, commercial and customer outcomes.
• Prepare and manage annual operating budgets, forecasts and capital expenditure plans, ensuring strong financial performance and cost control.
• Drive retailer engagement and performance through proactive communication, issue resolution and a customer-focused approach.
• Monitor centre performance, including sales trends, customer feedback, occupancy and key operational metrics, identifying opportunities for continuous improvement.
• Partner with Asset Management, Leasing and Marketing teams to support activations, events, leasing initiatives and asset enhancement opportunities.
• Oversee facilities management, maintenance programs, essential services and contractor performance to ensure a safe, well-presented and operationally efficient environment.
• Ensure compliance with all statutory, safety, risk management and governance requirements, maintaining accurate records and operational documentation.
• Lead the delivery of capital works, upgrades and asset initiatives, ensuring minimal disruption to retailers, customers and trade.
• Identify and implement opportunities to enhance the customer experience, strengthen retailer performance and contribute to the long-term success of the assets.

About Knight Frank

Knight Frank Australia is part ofthe world's largest privately owned property consultancy. We providetransactional and advisory services across commercial property, includingoffice, retail, and industrial assets.

What's in it for you?

• Enjoy two extra weeks of leave,two wellness days every year, and your birthday off to celebrate your way
• People first culture with visible,approachable leaders who keep everyone connected through open conversations and regular business updates
• Drive your career forward with structured six-monthly check-ins and the ability to start growth conversations anytime.
• Work smarter with purpose-built property platforms and technology designed to save you time every day

Important to know

You must have valid Australian working rights to be considered

A police check is required forsuccessful candidates.

We use AI tools to assist with hiring, but people make the final decisions

We are currently NOT accepting candidates via an agency, we have PSA's in place.