Operations Manager

Knight Frank Australia; Canterbury-Bankstown; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible leave

Mentorship programs

Employee rewards platform

Inclusive culture

Access to cutting-edge property tools

Job summary

Knight Frank Australia is seeking an experienced Facilities Manager to oversee operations across six shopping centres in Sydney and regional NSW. You will lead a facilities coordinator, manage hard services, maintenance, compliance and contractor performance to ensure sites are safe, efficient and trade-ready daily.

The role requires travel across centres, a hands-on approach and strong stakeholder management with retailers, contractors and clients.

Qualifications

• Experienced Facilities Manager or Senior Facilities Coordinator seeking a step up.
• Strong hands-on involvement across multi-site retail or commercial assets.
• Proven ability to manage hard services, PPM programs, and contractor performance.
• Capex project experience including submissions, budgeting and financial accountability.
• Willingness to travel across multiple shopping centres, including Cameron Park.

Responsibilities

• Oversee day-to-day operations and presentation of 6 shopping centres across Sydney and Regional NSW.
• Manage a facilities coordinator, hard services, maintenance, compliance and contractor performance.
• Coordinate contractors to meet safety, quality, and KPI targets within allocated budgets.
• Complete regular site inspections, risk assessments and capital expense proposals as needed.
• Maintain compliance documentation and support tenancy delivery and fit-outs.

Skills

Facilities management

Multi-site management

Contractor management

Hard services

PPM programs

Capex experience

Stakeholder relations

Job description

• Oversee the facilities management for a portfolio of 6 x Shopping Centres (5 Centres in Sydney + 1 Centre in Cameron Park in Regional NSW) (travel allowance available).
• Leadership opportunity to manage and develop a Facilities Coordinator.
• This role will help you build strong stakeholder relationships working directly with retailers, contractors and clients.

Job Description

• Oversee the facilities management for a portfolio of 6 x Shopping Centres (5 Centres in Sydney + 1 Centre in Cameron Park in Regional NSW) (travel allowance available).
• Leadership opportunity to manage and develop a Facilities Coordinator.
• This role will help you build strong stakeholder relationships working directly with retailers, contractors and clients.

Who we’re looking for?

• An experienced Facilities Manager (or experienced Facilities Coordinator looking for a step up) with strong hands‑on involvement across multi‑site retail or commercial assets.
• Someone confident managing hard services, PPM programs, contractor performance and day to day operational issues.
• A practical operator with solid trade awareness and the ability to complete on the shopping centre inspections,
• Demonstrated end‑to‑end Capex project experience, including submissions, budget preparation, and financial accountability.
• Someone proactive, self‑directed and comfortable working across (and travelling to) multiple shopping centres, including Cameron Park (allowance available).

The role

This is a hands on, site-based role responsible for the day-to-day operations and presentation of a 6 x shopping centres across Sydney & Regional NSW. You’ll manage a facilities coordinator along with hard services, maintenance, compliance and contractor performance to ensure each shopping centre remains safe, efficient and ready for trade every day.

Key Responsibilities

• Manage planned, proactive and reactive maintenance activities looking for improvement opportunities & efficiencies within the shopping centres
• Coordinating contractors and ensuring works are completed to quality, safety and compliance requirements.
• Meet with contractors such as cleaning, security to ensure compliance with KPIs & Work within allocated operational budgets
• Complete regular inspections, building walks and risk assessments, addressing issues promptly and escalating to trades for more complex repairs and put together capital expense proposals
• Maintain all compliance and essential services documentation, ensuring certifications are current and support operational readiness for trade.
• Support tenancy delivery activities, coordinating access and ensuring retailer fit outs meet compliance and centre requirements.

About Knight Frank

Knight Frank Australia is part of the world’s largest privately owned property consultancy. We specialise in transactional and advisory services, covering the acquisition, sale, leasing, and management of commercial properties from office buildings and retail spaces to industrial assets.

What’s in it for you?

• Flexible leave options– Enjoy two additional weeks of leave, two wellness days each year and the day off on your birthday!
• Career growth & recognition– Access to mentorship, leadership programs, and ongoing development & recognition
• Lifestyle perks– Enjoy discounts and rewards through our employee reward platform, The Vault.
• Inclusive & community-focused culture– Proud winners of Property Council of Australia Award for Innovation & Excellence Award for Diversity, Equity & Inclusion!
• Innovative technology & tools– Work with cutting‑edge property platforms and tools.

Important to know

• You must have valid Australian working rights to be considered
• A police check is required for successful candidates.
• We use AI tools to assist with hiring, but people make the final decisions
• We are currently NOT accepting candidates via an agency, we have PSA's in place.