Administration Manager

Platinum Hail Management Solutions; Brisbane; On-site; AUD 110,000 - 120,000; Full time

Job summary

Platinum Hail Management Solutions in Acacia Ridge, Brisbane, is seeking an Administration Manager to keep our head office operations efficient during busy hail seasons. This role moves fast and rewards detail, accountability and teamwork.

You'll handle invoicing, admin systems, and client interactions, stepping in to help wherever needed. You should be comfortable with iBodyshop and Xero (preferred), have a background in smash repair or insurance admin, and bring a proactive, calm approach to

Qualifications

• Attention to detail, especially invoicing
• Proactive solutions-focused approach
• Calm under pressure during busy periods
• Friendly, professional client interactions

Responsibilities

• Invoicing and following up outstanding payments
• Reconciling parts and accounts
• Uploading quotes to insurer and client portals
• Monitoring workshop and admin system tasks
• Representing PHMS at client meetings as required
• Helping set up emergency repair sites and train the teams there
• Setting up new starters and helping them settle in

Skills

Attention to detail

Proactive

Team player

Tools

iBodyshop

Xero

Job description

We're looking for an Administration Manager to join us at our Head Office in Acacia Ridge, and help keep the business running smoothly. This role has real pace to it. Hail season brings a big ramp-up in a short time, and when it arrives everyone pitches in. If you enjoy a busy environment and like knowing your work makes a difference, you'll fit right in. You'll be someone who genuinely enjoys detail. You'll take satisfaction in finding the invoice that slipped through, matching up the parts, and making sure nothing is missed. You'll also be a team player at heart. This is an admin role, but when the workshop is flat out and something needs doing, even sweeping the floor, you'll be happy to lend a hand.

Key responsibilities

Invoicing and following up outstanding payments

Reconciling parts and accounts

Uploading quotes to insurer and client portals

Monitoring workshop and admin system tasks

Representing PHMS at client meetings as required

Helping set up emergency repair sites and train the teams there

Setting up new starters and helping them settle in

About you

Experience with iBodyshop and Xero (preferred)

A background in smash repair, motor vehicle or insurance repair admin (highly regarded)

Strong attention to detail, especially when it comes to invoicing

A proactive, solutions-focused approach

Good problem-solving skills and a calm head when things get busy

A friendly, professional manner with clients and colleagues

A willingness to roll up your sleeves and help wherever it's needed

About us

Platinum Hail Management Solutions (PHMS) is an Australian-owned hail repair specialist working with major insurers across the country. When a hailstorm hits, we move quickly to set up Emergency Hail Catastrophe Repair Centres wherever they're needed, so people can get their cars repaired close to home. We look after the whole process in-house, from estimating through paintless dent repair and conventional panel and paint work, until the car is back with its owner.

A competitive salary of $110,000 - $120,000

A key role where your work is seen and valued

Plenty of variety, with no two days the same

A close-knit team that supports each other