Administration Manager

The Ama; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

AMA Collision Mackley St, part of AMA Group, is seeking a capable administrator to lead site administration and support the collision centre team. You will coordinate the admin team and assist across customer service, workflow, finance and site operations to ensure a smooth repair journey.

You will help track records, bookings, authorities, invoicing, payroll inputs and day-to-day site operations with a focus on accuracy, safety and customer satisfaction.

Qualifications

• Experience in administration, office coordination or team support.
• Strong organisation and attention to detail, with the ability to manage competing priorities.
• Confident communication and a professional, customer-focused approach.
• Comfort using computer systems and maintaining accurate records.
• A proactive, collaborative attitude and commitment to workplace safety.
• Experience with payroll, invoicing, accounts or automotive administration will be highly regarded but is not essential.

Responsibilities

• Coordinate administrative workloads and support the Collision Centre Manager.
• Deliver exceptional service to customers, insurers and work providers throughout the repair journey.
• Maintain accurate job records, bookings, progress updates, authorities and completion information.
• Support production planning, reporting and daily team meetings.
• Assist with invoicing, accounts, reconciliations, debt follow-up and end-of-month reporting.
• Support payroll inputs, leave administration and timekeeping.
• Assist with parts, sublets, consumables and supplier administration as required.
• Maintain site safety systems, monthly checks and general office administration.

Skills

Administration

Coordination

Customer service

Attention to detail

Communication

Safety awareness

Job description

Job Description

Reporting to the Collision Centre Manager, you will lead site administration and help deliver an efficient, safe and positive experience for customers, insurers and the wider team.

In this varied position, you will coordinate the administration team and provide hands-on support across customer service, workflow, finance and site operations.

• Coordinate administrative workloads and support the Collision Centre Manager.
• Deliver exceptional service to customers, insurers and work providers throughout the repair journey.
• Maintain accurate job records, bookings, progress updates, authorities and completion information.
• Support production planning, reporting and daily team meetings.
• Assist with invoicing, accounts, reconciliations, debt follow-up and end-of-month reporting.
• Support payroll inputs, leave administration and timekeeping.
• Assist with parts, sublets, consumables and supplier administration as required.
• Maintain site safety systems, monthly checks and general office administration.

About the Employer

Join AMA Collision Mackley St, part of AMA Group-Australia's largest collision repair network. Enjoy the stability of a national organisation with the support of a close-knit local team.

About the Candidate

• Experience in administration, office coordination or team support.
• Strong organisation and attention to detail, with the ability to manage competing priorities.
• Confident communication and a professional, customer-focused approach.
• Comfort using computer systems and maintaining accurate records.
• A proactive, collaborative attitude and commitment to workplace safety.
• Experience with payroll, invoicing, accounts or automotive administration will be highly regarded but is not essential.