Administration Lead — Sports & Aquatic Centre

Macquarie University Campus Life; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Gym access

Staff wellbeing programs

Staff discounts on hospitality outlets

Parental leave

Salary sacrifice options

University library access

Job summary

Macquarie University Sport and Aquatic Centre (MUSAC) invites an Administration Coordinator to oversee financial administration, lead the administration team, and drive improvements in processes and customer outcomes.

Based at Wallumattagal Campus, North Ryde, this full-time role (38 hours) offers a competitive salary plus super and supports DEIB initiatives while ensuring governance, safety and high-quality service across the centre.

Qualifications

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience in a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, including experience in data reporting and generating business insights.
• Excellent communication, organisation, and stakeholder management skills.

Responsibilities

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

Skills

Leadership

Financial administration

Governance & compliance

Data reporting

Stakeholder management

Attention to detail

Communication

Education

Tertiary qualification or experience in admin

Tools

Microsoft Office

Job description

Macquarie University Sport and Aquatic Centre (MUSAC) invites an Administration Coordinator to oversee financial administration, lead the administration team, and drive improvements in processes and customer outcomes.

Based at Wallumattagal Campus, North Ryde, this full-time role (38 hours) offers a competitive salary plus super and supports DEIB initiatives while ensuring governance, safety and high-quality service across the centre.