Administration Extraordinaire

Sub Pest Management Pty; Caboolture; On-site; AUD 55,000 - 65,000; Full time

Job summary

Suburban Pest Management is seeking an Administrative Extraordinaire to join our busy head office in South East Queensland. You will support our technicians and inspectors, handling inbound calls, bookings, data entry and client communications.

A fast-paced, friendly culture and team-focused environment await you. Requirements include prior administration experience, strong written and verbal communication, and proficiency in Microsoft Office.

Qualifications

• Experience in a busy office environment and ability to multitask without losing composure.
• Proven Administrative experience in a similar role.
• Proficient in Microsoft Word, Excel, and Outlook; typing speed 60 wpm is a plus.

Responsibilities

• Answer 50+ inbound calls per day and assist clients with inquiries.
• Assist in scheduling bookings using the scheduling system.
• Provide general administrative support (data entry, calls, etc.).
• Confirm bookings via phone, text or email.
• Outbound sales and client retention activities.
• Manage email and collaborate with team for office efficiency.

Skills

MS Office Suite

Communication skills

Customer service

Typing speed 60 wpm

Data entry

Time management

Tools

Scheduling system

Job description

Job Description

Advance Your Administration Career with Our #1 Australian Pest Company

Suburban Pest Management are seeking an Administrative Extraordinaire to join our growing team. With a team of approximately 10 administration staff and 25 technicians, your role will play a crucial role in ensuring the smooth and efficient operation of our fast-paced office.

We love to have a good time, it’s not all work and no play. Culture is important to us – We’re a very fun office full of comedians, just ask us! In saying that, we are a very busy head office that services the entire South East Queensland area, so you must be prepared to hit the ground running. And when we say busy, please know we mean busy! No time to twiddle any thumbs!

Suburban Pest Management was awarded the #1 Pest Management Company in Australia in 2021, and is among the Top 6% fastest growing companies in the country.

Over the last 29 years we have continued to grow our team and culture of enthusiastic, self-motivated team players.

Learn our World Class Practices

You might not like finding bugs at home, but be surprised finding out what our company and industry have to offer.

• Suburban Pest Management is a family-owned pest management business, with a head office in Caboolture
• Despite being founded in 1994, we’re a young team – the average age of our employees (including the second-generation owners) is just 35 years old
• The 10 people in our customer service and admin team supports our technicians and inspectors to deliver more than 300 weekly jobs around South East Queensland
• We are always raising the bar for culture in our team, and changing the reputation and expectation of pest managers around the country
• Our Vision is “To Be the Go To Pest Management Company in Australia” – beyond being the best in the field, we’re also investing in training, marketing, video production, AI, business strategy, and more every day.

Please check out our website or our TikTok @suburbanpestmanagement or YouTube channels @suburbanpestmanagement to get a feel for why a Pest Management career may not be what you expect.

Key responsibilities are:

• Answering in excess of 50 In-Bound calls per day and assisting clients with their enquiries in a timely and accurate manner
• Assist in scheduling bookings into the scheduling system while speaking with the client via headset
• Provide administrative support to our team where required, including but not limited to data entry, technician calls etc
• Confirming clients’ bookings in advance, via phone, text or email
• Outbound sales and retention of existing clients
• Managing your email
• Collaborate with other team members to ensure office efficiency and a positive work environment
• Providing assistance and learning all aspects of the business, including pre-construction and commercial pest control

Experience & attributes that we are looking for:

• Experience in a busy office and the ability to confidently handle juggling multiple tasks at once without losing your cool
• Proven experience as an Administrative Extraordinaire in a similar role
• Proficient in using Microsoft Office Suite (Word, Excel, and Outlook)
• It would be an advantage to have work-ready computer skills, including typing speed of 60 wpm (avg)
• Exceptional organizational and time management skills
• Excellent written and verbal communication skills
• Enjoy talking with people and communicating, in writing, in person, and on the phone
• Take responsibility for helping our customers and your colleagues
• Be fast-paced, with attention to detail
• Have a can-do attitude
• Be professionally presented
• You must have a driver’s license and your own transport to get to work each day

Applications will close 12th January 2024.

Suburban Pest Management