AO3 Administration Officer

Public Sector People; Rockhampton Regional; Presencial; AUD 41.000 - 55.000; A tiempo parcial

Descripción de la vacante

Public Sector People are recruiting for an AO3 Administration Officer with a strong customer service background to support a Queensland Government organisation. You will be the initial point of contact for face-to-face customer inquiries and guide people through processes and requirements in a regulatory setting.

This casual temporary role runs for an initial 8 weeks with full-time hours Monday to Friday, offering exposure to a diverse range of public-facing services and back-office support

Formación

• Experience in customer service, front counter, contact centre or government service delivery environment.
• Strong communication and interpersonal skills for diverse customers.
• Ability to interpret and explain policies, procedures or legislation clearly.
• Strong administrative skills across multiple systems and databases.
• Excellent attention to detail and accurate information processing.

Responsabilidades

• Provide high-quality face-to-face customer service, information and advice across enquiries.
• Help customers understand legislation, policies and service processes.
• Respond to general enquiries and assist with regulatory, licensing and dispute matters.
• Undertake front counter duties and provide admin support to the regional team.
• Process and maintain information across multiple systems and applications.
• Keep knowledge up-to-date on services, policies and procedures via training and QA.
• Build positive relationships with internal and external stakeholders.
• Participate in community awareness and stakeholder engagement activities.
• Provide professional and respectful service in challenging interactions.
• Contribute to team initiatives and continuous improvement in the regional service centre.

Conocimientos

Customer service

Front counter

Government service delivery

Policy explanation

Administrative skills

Descripción del empleo

Public Sector People are working with a Queensland Government organisation to recruit anAO3 Administration Officer. This role is ideal for an experienced customer service professional who enjoys working directly with the public, providing clear information and navigating a range of enquiries in a regulatory environment.

As the Customer Service Officer, you will act as a key first point of contact for customers accessing face-to-face services. You will provide accurate information and guidance across a range of enquiries, helping customers understand relevant processes, procedures and service requirements.

This is a casual temporary role for an inital 8 weeks. Full time hours Monday - Friday.

Key responsibilities

• Provide high-quality face-to-face customer service, information and advice across a range of enquiries.
• Assist customers to understand relevant legislation, policies, procedures, services and application processes.
• Respond to general enquiries and assist customers with regulatory, licensing, compliance and dispute-related matters.
• Undertake front counter duties and provide administrative support to the wider regional team.
• Process, collate and maintain information across multiple systems, databases and applications.
• Maintain up-to-date knowledge of services, policies and procedures through ongoing training and quality assurance activities.
• Build positive relationships with internal and external stakeholders.
• Participate in community awareness, educational and stakeholder engagement activities where required.
• Provide professional and respectful service when dealing with challenging or sensitive customer interactions.
• Contribute to team initiatives, continuous improvement activities and the effective operation of the regional service centre.

About The Role:

Public Sector People are working with a Queensland Government organisation to recruit anAO3 Administration Officer. This role is ideal for an experienced customer service professional who enjoys working directly with the public, providing clear information and navigating a range of enquiries in a regulatory environment.

As the Customer Service Officer, you will act as a key first point of contact for customers accessing face-to-face services. You will provide accurate information and guidance across a range of enquiries, helping customers understand relevant processes, procedures and service requirements.

This is a casual temporary role for an inital 8 weeks. Full time hours Monday - Friday.

Key responsibilities

• Provide high-quality face-to-face customer service, information and advice across a range of enquiries.
• Assist customers to understand relevant legislation, policies, procedures, services and application processes.
• Respond to general enquiries and assist customers with regulatory, licensing, compliance and dispute-related matters.
• Undertake front counter duties and provide administrative support to the wider regional team.
• Process, collate and maintain information across multiple systems, databases and applications.
• Maintain up-to-date knowledge of services, policies and procedures through ongoing training and quality assurance activities.
• Build positive relationships with internal and external stakeholders.
• Participate in community awareness, educational and stakeholder engagement activities where required.
• Provide professional and respectful service when dealing with challenging or sensitive customer interactions.
• Contribute to team initiatives, continuous improvement activities and the effective operation of the regional service centre.

To be successful in this role, you will have:

• Previous experience in acustomer service, front counter, contact centre or government service delivery environment.
• Strong communication and interpersonal skills with the confidence to engage with a diverse range of customers.
• Demonstrated ability to interpret and explain policies, procedures or legislation in a clear and customer-friendly manner.
• Strong administrative skills and experience working across multiple systems and databases.
• Excellent attention to detail and the ability to accurately process and maintain information.