Customer Service Officer | Local Government

SB Recruitment; Sydney; In loco; AUD 50.000 - 64.000; Part-time

Descrizione del lavoro

SB Recruitment is recruiting for a Customer Service Officer role with a local government client in Sydney CBD. The position is a 6-month contract for a call centre professional committed to delivering excellent customer experiences and streamlined access to Government services.

The role reports to a Team Leader and involves handling high-volume phone enquiries, processing applications, maintaining records, and providing general administrative support across multiple systems.

Competenze

• Minimum 12 months’ experience in a call centre environment.
• Experience working in the local or state government sector is desirable.
• Strong written and verbal communication skills.
• Ability to work across multiple systems simultaneously.
• Demonstrated customer service skills with strong attention to detail.

Mansioni

• Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Accurately process customer applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

Conoscenze

Call centre experience

Communication skills

Multi-system proficiency

Data entry

Attention to detail

Descrizione del lavoro

Customer Service Officer | Local Government

Our client is a well-established local council committed to delivering exceptional customer experiences and making it easier for customers to access Government services.

They are currently seeking a motivated Call Centre professional to join their high‑performing and dynamic team in an exciting 6 month contract opportunity based in the Sydney CBD.

The Job

Reporting through to a Team Leader, you will be responsible for the following duties:

• Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.


• Accurately process customer applications and data within required timeframes using relevant systems.


• Maintain accurate records of customer communications and feedback.


• Provide effective administrative support, including data entry, word processing and spreadsheet use.


• Perform general administrative tasks to support team operations.

You

To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

• Minimum 12 months’ experience in a call centre environment.


• Experience working in the local or state government sector is desirable.


• Strong written and verbal communication skills.


• Ability to work across multiple systems simultaneously.


• Demonstrated customer service skills with strong attention to detail.