Customer Contact Officer

Public Sector People; Sunshine Coast Regional; On-site; AUD 43,000 - 62,000; Full time

Benefits offered by this job

Casual opportunities

Sunshine Coast locations

Ongoing work

Flexible shifts

Up to 38 hours per week

Job summary

Sunshine Coast Public Sector People is recruiting Customer Contact Officers for a Local Government organisation. These casual opportunities start 17 November 2026 and offer a busy, community-focused customer service environment.

You’ll be the first point of contact for residents, businesses and visitors, assisting with enquiries, applications, service requests and transactions while upholding a high standard of service.

Qualifications

• Previous Local Government or contact centre experience will be highly regarded.
• Experience in customer service, contact centres or high-volume customer-facing environments.
• Current C Class driver's licence and flexibility to work across Sunshine Coast locations.
• Completion of Year 12 or equivalent.

Responsibilities

• Provide customer service via phone, email, and face-to-face enquiries
• Manage service requests, complaints, and general enquiries
• Process applications, payments, and administrative transactions
• Maintain accurate records and customer information
• Provide administrative support to the wider team as required
• Work collaboratively to meet service delivery targets

Skills

Customer service

Communication skills

High-volume environment

Teamwork

Computer literacy

Education

Year 12 or equivalent

Job description

Customer Contact Officer

Sunshine Coast Public Sector People

Posted today

Job Description

Public Sector People is recruiting for multiple Customer Contact Officers on behalf of a Local Government organisation. These casual opportunities commence in November 2026, offering the chance to work within a busy, community-focused customer service environment.

This is an excellent opportunity for experienced customer service professionals who enjoy helping people, resolving enquiries and delivering positive customer experiences. You'll be the first point of contact for residents, businesses and visitors, assisting with a broad range of Council services.

Benefits of the Role

• $38.05 per hour + Super
• Casual opportunities with ongoing work available
• Sunshine Coast locations, including Nambour, Maroochydore and Caloundra
• Commencement date of 17 November 2026
• Shifts generally between 4 and 8 hours, Monday to Friday
• Opportunity to work up to 38 hours per week during peak periods

About the Role

As a Customer Contact Officer you'll provide accurate, timely and professional customer service across multiple channels. Working within a collaborative team, you'll assist customers with enquiries, applications, service requests and transactions while ensuring a high standard of service delivery.

Key Responsibilities

• Provide customer service via phone, email, and face-to‑face enquiries
• Manage service requests, complaints, and general enquiries
• Process applications, payments, and administrative transactions
• Maintain accurate records and customer information
• Provide administrative support to the wider team as required
• Work collaboratively to meet service delivery targets

About You

We're seeking customer service professionals who are confident communicating with a diverse range of customers, comfortable working in a fast‑paced environment and capable of managing competing priorities. Successful applicants must be available to commence on 17 November 2026 and attend the full three‑week training program.

Skills & Experience

• Previous experience in customer service, contact centres or high‑volume customer‑facing environments
• Strong verbal and written communication skills, with the ability to manage challenging conversations professionally
• Excellent computer literacy and the ability to learn new systems quickly
• Strong attention to detail, time management and problem‑solving skills
• Confidence handling customer enquiries independently while following established policies and procedures
• A positive, team‑focused attitude and commitment to delivering quality customer service
• Current C Class driver's licence and flexibility to work across multiple Sunshine Coast locations
• Completion of Year 12 or equivalent

Previous Local Government or contact centre experience will be highly regarded.

Working Hours & Availability

These are casual positions offering regular rostered shifts with hours varying according to operational requirements. Applicants must be comfortable with variable working hours, available during school holiday periods and flexible to work across different customer contact locations.

Company Culture & Diversity

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We welcome applications from all backgrounds.

Compensation & Benefits

Salary + Super as listed. Casual role with potential to progress to permanency. In addition, we provide employee assistance and various support programmes.

Qualifications & Eligibility

Completion of Year 12 or equivalent. Current C Class driver's licence. Ability to work in variable shifts. Support for full Australian work rights and compliance with security checks as required.