Administration & Customer Service Officer

Just Careers Training; Canterbury-Bankstown; On-site; AUD 55,000 - 65,000; Full time

Job summary

Just Careers Training is seeking an experienced Administration and Customer Service Officer to join our Bankstown Training Site on a 12-month full-time contract, including rotating Saturdays. The role reports to the Branch Manager.

Responsibilities include delivering excellent customer service, handling data entry and administration, promoting courses, and supporting day-to-day office operations in a multicultural team.

Qualifications

• Excellent interpersonal skills with ability to develop relationships with all clients & stakeholders.
• Ability to work independently and as a team player.
• Bubbly and bright personality suitable for a multi-skilled, multicultural team.
• If you have RTO experience, that is advantageous.

Responsibilities

• Customer Service – Deliver excellent service by assisting customers in person and over the phone, processing payments, managing bookings, and meeting student needs.
• Administration – Handle data entry, file management, student communication and general admin tasks.
• Sales – Promote and upsell courses by identifying customer needs and recommending suitable options.
• General Office Duties – Support daily operations to keep the office running smoothly.

Skills

Interpersonal skills

Independent worker

Team player

Multicultural teamwork

Tools

Microsoft Office

Job description

Administration & Customer Service Officer

Licences 4 Work are looking for an Experienced Administration and Customer Service Officer to join our Bankstown Training Site. The roles will report directly to the Branch Manager.

We are currently seeking a motivated and reliable individual to join our team on a 12-month full-time contract, which includes rotating Saturdays.

Your duties will include:

Customer Service – Deliver excellent service by assisting customers in person and over the phone, processing payments, managing bookings, and meeting student needs.

Administration – Handle data entry, file management, student communication and general admin tasks.

Sales – Promote and upsell courses by identifying customer needs and recommending suitable options.

General Office Duties – Support daily operations to keep the office running smoothly.

What are we looking for?
To be successful in this role, you will have:

Excellent interpersonal skills with ability to develop relationships with all clients & stakeholders.

Ability to work independently and as a team player.

Bubbly and bright personality that can working in a multi-skilled and multicultural team

If you have previous RTO experience, then this will be extremely advantageous for you.

Just Careers Training t/as Licences 4 Work is a culturally aware business. As such,weencourage applicationsfromAboriginaland/or Torres Strait Islander people.