Student Support & Administration Officer |

First Aid Coach Sydney; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Sunday and Monday off

Career development

Training on systems

Job summary

First Aid Coach Sydney is seeking a Student Support & Administration Officer to be the first point of contact for students across our Blacktown and Liverpool campuses. This full-time role runs Tuesday to Saturday and covers front desk, enrolments and general admin.

You will greet students, manage enquiries, support course questions, assist trainers, maintain records in databases like aXcelerate or VETtrak, and escalate welfare or academic concerns when needed.

Qualifications

• Previous admin, reception or customer service experience (education sector a plus).
• Warm, patient manner — you enjoy helping people.
• Strong written and verbal English; confident with Microsoft Office.
• Organised and able to juggle a busy front desk.
• Available Tuesday to Saturday and willing to work across both campuses.
• [Second language] highly regarded.
• Working with Children Check (or willing to obtain).

Responsibilities

• Greet and assist students at reception, in person, by phone and email.
• Handle enrolments, student records and database entry (e.g. aXcelerate/VETtrak).
• Support students with course questions, timetables, USI and payment queries.
• Assist trainers with classroom setup, resources and attendance.
• General admin: filing, ordering supplies, keeping the campus organised.
• Escalate student welfare or academic concerns to the right staff member.

Skills

Admin experience

Reception

Customer service

Microsoft Office

English proficiency

Organisational skills

Multilingual

Tools

aXcelerate

VETtrak

Job description

Student Support & Administration Officer |

Full time, Tuesday to Saturday, split across our Blacktown and Liverpool campuses. You’ll be the first point of contact for students — the person who makes their experience smooth from enquiry through to graduation.

What you’ll do

• Greet and assist students at reception, in person, by phone and email
• Handle enrolments, student records and database entry [e.g. aXcelerate/VETtrak]
• Support students with course questions, timetables, USI and payment queries
• Assist trainers with classroom setup, resources and attendance
• General admin: filing, ordering supplies, keeping the campus organised
• Escalate student welfare or academic concerns to the right staff member

About you

• Previous admin, reception or customer service experience (education sector a plus)
• Warm, patient manner — you enjoy helping people
• Strong written and verbal English; confident with Microsoft Office
• Organised and able to juggle a busy front desk
• Available Tuesday to Saturday and willing to work across both campuses
• [Second language such as Arabic, Hindi or Punjabi highly regarded]
• Working with Children Check (or willing to obtain)

What we offer

• Sunday and Monday off — beat the weekday commute
• Supportive team and genuine training on our systems
• Career development / study opportunities