Administration & Student Support Officer

Tamworth Community College; Tamworth; Presencial; AUD 60.000 - 75.000; Jornada completa

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Descripción de la vacante

Tamworth Community College invites applications for an Administration & Student Support Officer to provide professional customer service to students, employers, staff and the community. You will handle enrolment processes, data entry, record management and liaison with external partners.

The role requires strong organisational skills, digital literacy, and experience with student management systems and Xero. It is a full-time, on-site position in Tamworth with a three-month probation.”

Formación

• Demonstrated experience in administration, customer service, or learner support roles.
• Strong customer service, communication, and interpersonal skills.
• Experience working with digital systems, databases, and record management processes.
• Strong organisational skills and ability to manage multiple priorities.
• High attention to detail and commitment to accurate record keeping.
• High digital literacy and confidence using Microsoft Office applications and administrative systems.
• Demonstrated ability to maintain confidentiality and professionalism.
• Ability to work independently and contribute positively within a team environment.
• Demonstrated commitment to inclusion, learner support, and student-centred service.
• Understanding of and commitment to fulfilling WHS responsibilities appropriate to the role.

Responsabilidades

• Provide professional, welcoming customer service to students, employers, staff and community members.
• Respond to enquiries via phone, email, online platforms and in person with accurate information about courses and enrolment processes.
• Support students through enrolment and onboarding, including documentation collection and data entry.
• Maintain accurate student records across digital systems and platforms.
• Assist with general finance administration using Xero, including invoicing and payments.
• Coordinate learner communications about schedules, venues, resources, reminders and support.
• Support students by addressing their learning journey and referring to internal/external supports as needed.
• Assist trainers and management with course administration, scheduling and resources.
• Liaise with employers, schools, and community organisations to support learner participation.
• Maintain data integrity in the Student Management System and assist with audits and continuous improvement.

Conocimientos

Customer service

Communication

Interpersonal skills

Digital literacy

Microsoft Office

Record keeping

Organisational skills

Confidentiality

Teamwork

Multitasking

Data entry

Educación

Certificate III in Business Administration

Higher qualification in Business Administration or related field

Herramientas

Student Management System (SMS)

Xero

Descripción del empleo

Administration & Student Support Officer

Are you an organised, customer-focused professional who enjoys helping people achieve their goals? Do you want to join a team that supports people in our community to transform their lives through education and training?

Tamworth Community College (TCC) is a registered training organisation and charity that provides quality training and education to our regional communities. We are seeking an Administration & Student Support Officer to play a key role in supporting students throughout their learning journey while providing high-quality administrative and customer service support across the College.

This is a full-time permanent position based in Tamworth and is subject to a three-month probationary period.

Your key tasks and responsibilities will include the following:

Providing professional, welcoming, and responsive customer service to students, employers, staff, and community members.

Responding to enquiries via phone, email, online platforms, and in person, providing accurate information about courses, funding opportunities, enrolment processes, learner support services, and training pathways.

Supporting students through the enrolment and onboarding process, including documentation collection, eligibility checks, data entry, learner communication, and record management.

Maintaining accurate student records and documentation across a range of digital systems and platforms.

Assisting with general finance administration using Xero, including invoicing, processing payments, account reconciliations, and maintaining accurate financial records.

Coordinating learner communications relating to course schedules, venues, resources, reminders, and learner support.

Supporting students throughout their learning journey by addressing general support needs and referring them to appropriate internal and external supports as required.

Assisting trainers and management with course administration, scheduling, resource preparation, printing, filing, and operational support.

Liaising with employers, schools, employment services, referral agencies, and community organisations to support student participation and learner pathways.

Maintaining accurate student and course data within the Student Management System and supporting data integrity processes.

Assisting with compliance, quality assurance, audit preparation, and continuous improvement activities.

Supporting community engagement activities, events, learner recruitment initiatives, and promotion of TCC programs and services.

Contributing to a welcoming, inclusive, learner-centred environment that supports student success.

Actively contributing to continuous improvement initiatives.

Selection Criteria:

Demonstrated experience in administration, customer service, or learner support roles.

Strong customer service, communication, and interpersonal skills.

Experience working with digital systems, databases, and record management processes.

Strong organisational skills and ability to manage multiple priorities.

High attention to detail and commitment to accurate record keeping.

High digital literacy and confidence using Microsoft Office applications and administrative systems.

Demonstrated ability to maintain confidentiality and professionalism.

Ability to work independently and contribute positively within a team environment.

Demonstrated commitment to inclusion, learner support, and student-centred service.

Understanding of and commitment to fulfilling WHS responsibilities appropriate to the role.

Current Working with Children Check or willingness to obtain one prior to commencement.

Current NSW Driver’s Licence.

Experience in an RTO, VET, ACE, education, or not-for-profit environment.

Experience using Student Management Systems (SMS), Xero, or similar software.

Experience supporting diverse or disadvantaged learners.

Certificate III or higher qualification in Business Administration or a related field, or willingness to complete.

A supportive and inclusive team environment

Purposeful work that supports people in our community

Opportunities for ongoing professional development

Salary packaging options available (as a registered NFP)