Multiskilled Admin & Customer Service Officer

Just Careers Training; Canterbury-Bankstown; On-site; AUD 55,000 - 65,000; Full time

Job summary

Just Careers Training is seeking an experienced Administration and Customer Service Officer to join our Bankstown Training Site on a 12-month full-time contract, including rotating Saturdays. The role reports to the Branch Manager.

Responsibilities include delivering excellent customer service, handling data entry and administration, promoting courses, and supporting day-to-day office operations in a multicultural team.

Qualifications

• Excellent interpersonal skills with ability to develop relationships with all clients & stakeholders.
• Ability to work independently and as a team player.
• Bubbly and bright personality suitable for a multi-skilled, multicultural team.
• If you have RTO experience, that is advantageous.

Responsibilities

• Customer Service – Deliver excellent service by assisting customers in person and over the phone, processing payments, managing bookings, and meeting student needs.
• Administration – Handle data entry, file management, student communication and general admin tasks.
• Sales – Promote and upsell courses by identifying customer needs and recommending suitable options.
• General Office Duties – Support daily operations to keep the office running smoothly.

Skills

Interpersonal skills

Independent worker

Team player

Multicultural teamwork

Tools

Microsoft Office

Job description

Just Careers Training is seeking an experienced Administration and Customer Service Officer to join our Bankstown Training Site on a 12-month full-time contract, including rotating Saturdays. The role reports to the Branch Manager.

Responsibilities include delivering excellent customer service, handling data entry and administration, promoting courses, and supporting day-to-day office operations in a multicultural team.