Administration and Customer Service Officer

Building Industry Training; Gold Coast City; On-site; AUD 55,000 - 65,000; Full time

Job summary

Building Industry Training Pty Ltd is seeking an Administration and Customer Service Officer to join our growing team on Queensland-based operations.

You will answer telephone calls, support trainers and assessors, and create/edit basic word documents in a fast-paced office. To succeed, strong written/verbal communication and a fast typing speed are essential. RTO experience is highly regarded.

Qualifications

• Fast accurate typist.
• Excellent written and verbal communication skills.
• Ability to follow predetermined systems and procedures.
• Team player in a fast-paced office environment.
• Exposure to a CRM database is highly regarded but not essential.

Responsibilities

• Answer telephone calls.
• Providing support for trainers and assessors.
• Creating / editing basic word documents.

Skills

Fast typist

Excellent communication

Team player

Follow procedures

Thrives in fast-paced office

CRM exposure beneficial

Tools

CRM software

Job description

Administration and Customer Service Officer

Building Industry Training Pty Ltd is a growing leader in their field and operating RTO, servicing clients including over 1100 apprentices/trainees throughout Queensland. Due to continual growth, we are expanding our administrative team.

Key responsibilities

Answer telephone calls

Providing support for trainers and assessors

Creating / editing basic word documents

About you

Previous RTO Experience is highly regarded

Fast accurate typist

Excellent written and verbal communication skills

Ability to follow predetermined systems and procedures

Team player

Enjoy a fast-paced office environment

Exposure to a Customer Relationship Management database is highly regarded but not essential