Accounts, Administration & Service Coordinator

Citicoast Showerscreens and Glass; Gosford; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary based on experience

Family business environment

Long-term opportunity

Job summary

Citicoast Showerscreens & Glass is seeking an Accounts, Administration & Service Coordinator in Erina, NSW. You will support customers, suppliers, installers and directors while ensuring jobs, service requests and office operations run smoothly.

The role suits someone who enjoys problem solving, takes ownership and can manage multiple priorities in a busy environment. Construction or glazing experience is valued but not essential.

Qualifications

• Previous administration and accounts experience.
• Strong communication and customer service skills.
• Proactive, solutions-focused approach with multi-tasking ability.

Responsibilities

• Accounts payable and accounts receivable; debtor follow-up and payment collection.
• Process supplier invoices and bank reconciliations; general admin support.
• Answer calls, respond to enquiries; coordinate service and warranty requests.
• Schedule service work and liaise with customers, suppliers and installers.
• Maintain accurate records and support day-to-day problem solving for Directors.

Skills

Administration experience

Customer service

Problem solving

Time management

Communication

Teamwork

Attention to detail

Prioritising tasks

Tools

MYOB

Outlook

Excel

Word

Job description

Citicoast Showerscreens and Glass – Erina NSW

This is a varied role combining accounts, administration, customer service and service coordination.

As the central point of contact in our office, you'll support customers, suppliers, installers and directors while helping ensure jobs, service requests and office operations run smoothly.

We're looking for someone who enjoys problem solving, takes ownership and can confidently manage multiple priorities in a busy environment.

Key Responsibilities

• Accounts payable and accounts receivable
• Debtor follow-up and payment collection
• Processing supplier invoices and bank reconciliations
• General administration and office support
• Answering phone calls and responding to customer enquiries
• Coordinating service and warranty requests
• Scheduling service work and following up outstanding items
• Liaising with customers, suppliers and installers
• Maintaining accurate records and organised filing systems
• Supporting the Directors and assisting with day-to-day problem solving

About You

• Previous administration and accounts experience
• Working knowledge of MYOB
• Strong computer skills, including Outlook, Word and Excel
• Excellent communication and customer service skills
• Strong organisational and time management skills
• High attention to detail
• A proactive, solutions-focused approach
• The ability to prioritise and manage multiple tasks
• A positive attitude and willingness to be part of a team
• Experience in construction, trades, manufacturing or glazing will be highly regarded, but is not essential.

Why Join Us?

• Competitive salary based on experience
• Supportive family business environment
• Varied and rewarding role
• Long-term opportunity with an established local company
• Opportunity to make a genuine contribution to the business

About Us

Citicoast Showerscreens & Glass is a family owned business servicing the Central Coast, Sydney and Hunter regions. We pride ourselves on exceptional customer service, quality products and practical solutions for homeowners, builders and renovators.

We are seeking an Accounts, Administration & Service Coordinator to join our team and play a key role in the day to day operation of our business.

About Our Team

We are a small, close-knit team and finding the right person is important to us.

We're looking for someone who is reliable, approachable, organised and genuinely enjoys helping people. Skills and experience matter, but attitude, initiative and team fit are equally important.